Ulysse M. Rwasamanzi

• Built relationships with customers by providing excellent customer service.
• Advise customers on the types of credit cards offered.
• Assist customers in the use of digital banking services.
• Respect for the conformity of files.
• Offer personalized solutions based on customer needs.
• Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
• Promoted business to increase customer base and grow revenue.

• Promoted brands by educating customers about products by offering marketing collateral, samples and giveaways
• Set-up product demonstrations at events and communicated brand features and benefits to consumers.
• Leading and managing a team of Brand Ambassadors to ensure successful execution of events.

Mandates performed

• Canada Army Run (Promo Staff)
• Montreal FC (Promo Staff)
• Lester Tour (Promo Staff)
• Gatineau Beerfest (Produktion K)
• Ottawa Marathon (Produktion K)
• Montreal Afrofest (Prime Marketing)
• Genetech (Prime Marketing)
• Canada F1 Grand Prix (SDI Marketing)
• Canada Goose Sales (VS Staffing)
• Ebox Tour (Mosaic)

• Maintained excellent inventory organization and kept all products accessible
• Kept inventory records updated and prepared standard reports for management review
• Reviewed par levels, reorder points and holding costs to identify cost reduction opportunities
• Identified operational issues and recommended strategies to resolve problems
• Used software to record inventory, shipping and receiving activity.

• Answering calls related to different requests from customers
• Ensuring the sale of company products and services to customers
• Providing information and advising customers according to their needs
• Ensuring the follow-up on services provided to customers
• Referring litigious cases to the services concerned
• Taking care of customers satisfaction
• Performing customers files analysis
• Working for ensuring customer loyalty.

• Answering calls related to different requests from customers
• Ensuring the sale of company products and services to customers
• Providing information and advising customers according to their needs
• Ensuring the follow-up on services provided to customers
• Referring litigious cases to the services concerned
• Taking care of customers satisfaction
• Performing customers files analysis
• Working for ensuring customer loyalty.