Laetitia Nsoh
Montreal,Canada
Summary
Passionate Business Administration graduate with 5+ years in customer service, marketing, and banking advisory. Proven track record of achieving measurable outcomes through strong analytics, creative strategy, and digital proficiency. Committed collaborator with meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Banking Advisor
Royal Bank Of Canada, RBC
09.2023 - Current
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communications
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
Shift supervisor
THE JOINT Shop
01.2022 - 01.2023
- Upkeeping store cleanliness and organization Processing orders Maintaining accurate inventory numbers Train new employees Count cash at the beginning and/or end of shift
Seasonal Customer service representative and direct marketer
Claire's
01.2018 - 01.2019
- Solved minor complaints and helped customers with inquiries, thus improving the brand image and building customer loyalty and retention
- Guided customers through the buying process to generate more sales
- Communicated information on products to express our competitive advantage.
Part-time Entrepreneur
La maison Liliane
01.2016 - 01.2017
- Launched a seasonal e-business in order to cultivate marketing skills
- Analyzed current trends to understand customers' needs and advertise my items accordingly
- Conducted market research which helped to increase my profits by more than 50%.
Sales associate and in-store advertiser
Sensation Shop
01.2015 - 01.2016
- Increased sales by about 20% by advertising the store items, encouraging impulse buys and reminding customers of promotions
- Assisted an average of 35 customers per day which have generated a total of $3K in additional revenue
- Provided outstanding customer service.
Marketing intern
Chococam
01.2013 - 01.2015
- Created and maintained marketing reports detailing commercial market trends
- Maintained social media presence on Facebook, LinkedIn and website
- Had Responsibilities in understanding and launching advertisements
- Assisted in market analysis to gain insight on competition pricing and consumer data.
Education
(Online)CERTIFICATE OF Digital Marketing -
UNIVERSITY OF ILLINOIS
Illinois, United StatesBACHELOR OF Business administration -
CANADIAN MENNONITE UNIVERSITY
Winnipeg, Canada04.2023
Skills
- Bilingual (English, French)
- Advertising management
- Marketing strategy
- Strong analytical and problem-solving skills
- Extraordinary communication skills
- Knowledge of apps such as CANVAS
- Great sense of initiative and responsibility
- Leadership skills
Accomplishments
- Achieved recognition as the top performer in my team by consistently and proactively resolving customer issues promptly.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Banking Advisor
Royal Bank Of Canada, RBC
09.2023 - Current
Shift supervisor
THE JOINT Shop
01.2022 - 01.2023
Seasonal Customer service representative and direct marketer
Claire's
01.2018 - 01.2019
Part-time Entrepreneur
La maison Liliane
01.2016 - 01.2017
Sales associate and in-store advertiser
Sensation Shop
01.2015 - 01.2016
Marketing intern
Chococam
01.2013 - 01.2015
(Online)CERTIFICATE OF Digital Marketing -
UNIVERSITY OF ILLINOIS
BACHELOR OF Business administration -
CANADIAN MENNONITE UNIVERSITY
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