UGOCHI FRANCES NWADIOKE
Ajax,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Circle Of Care
01.2024 - Current
- Supported the HR Manager by managing and coordinating all incoming health and safety inquiries directed to the HR inbox
- Providing administrative support for WSIB, First Aid, CPR, mask fitting, and other related matters
- Developed the wellness at work healthy workplace strategy and action plan for the 2024-2025 fiscal year
- Collaborated with communication specialists to improve the employee benefits page on the intranet, increasing visibility of available programs
- Leveraging Dayforce to update employee records, initiate LOAs and RTWs, and implement necessary changes
- Sourced and created content for weekly newsletters and monthly leadership newsletters
- Contributed to the development of a new program for preventing psychological illness and hazards in the workplace
- Utilized existing psychology health and safety policies to create a program that fosters employee well-being, open communication, early intervention
- Created presentations on various topics and conducted internal webinars to increase awareness on microaggressions, person-centered language, and other subjects
- Consolidated data from wellness at work and employee engagement surveys
- Identified areas where responses fell below the 70% satisfaction threshold and developed action plans to address these concerns, promoting employee well-being and engagement
- Maintained positive relationships with external partners like CMHA, specifically their Your Health Space program facilitators, to coordinate workshops on various well-being topics within the organization, promoting employee well-being
- Led the research and creation of content for health and safety, wellness at work, and diversity, equity, and inclusion (DEI)
- Championed the promotion through strategic communication of the Employee Assistance Program (EAP), enhancing awareness and utilization of mental health resources and other health benefits among employees
- Served as a committee member on the Diversity, Equity, And Inclusion (DEI) committee, Joint Health & Safety Committee (JHSC), and Workplace Wellbeing & Employee Engagement Committee
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
Peer Support Worker
Centennial College
09.2023 - 04.2024
- Successfully managed and delivered the Centennial Talks program sessions fostering a sense of community and well-being among students
- Developed and delivered valuable Health and Wellness content using Canva, contributing to the program's effectiveness and reach
- Developed and implemented a promotional strategy to increase program visibility and participation
- Facilitated peer-to-peer conversations to support open communication among mentees
- Shared resources, opportunities, and activities to support the mentee's learning and development
- Created individualized mentoring plans for mentees, promoting personal growth and development
- Implemented strategies to help mentees manage stress and difficult emotions
- Collaborated with school counselors, Professors, and administrators to aid mentee success
- Performed other administrative duties as assigned
- Encouraged self-care among students by teaching coping strategies, stress management techniques, and relaxation exercises.
- Developed strong rapport with students by maintaining open communication channels and demonstrating genuine empathy.
Client Care Representative
TELUS Health (formerly Lifeworks)
02.2023 - 02.2024
- Consistently delivered exceptional customer support, exceeding client satisfaction goals (maintained a service quality rating above 85% consistently)
- Acted as a key resource for clients, actively listening to identify and address their unique needs, ultimately enhancing the quality of support provided
- Cultivated a positive and trusting client experience by demonstrating empathy and tailoring the approach to everyone's situation
- Resolved client inquiries and concerns via phone, email, and live chat services
- Provided accurate information and referrals to Telus Health services (e.g., mental health counseling, legal consultations) and community partners
- Identified and escalated high-risk calls requiring specialized intervention, ensuring timely access to appropriate support
- Conducted case management activities in collaboration with a multidisciplinary team, ensuring clients received comprehensive and coordinated support
- Utilized various software programs to enhance client care, including Amazon Connect, Symphony, Microsoft 365, and others
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Executive Administrative Assistant
Redluxe Consulting
09.2022 - 07.2023
- Provided comprehensive administrative and executive support to ensure seamless operations and optimize the CEO's productivity
- Collaborated closely with the social media team to ensure timely and accurate release of promotional content, aligning with marketing objectives
- Efficiently managed meetings took detailed notes, and distributed action items to relevant stakeholders
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
Human Resources Administrative Assistant
Elk River Consult
07.2020 - 08.2022
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Leveraged BambooHR to efficiently manage employee data, streamline onboarding, and facilitate offboarding processes
- Answered and redirected incoming phone calls for office.
- Conducted data entry, record maintenance, and generated reports to support HR initiatives
- Set up orientations and initial training for new employees.
- Streamlined the benefits enrollment process, resulting in a 20% decrease in employee inquiries
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Post-Graduate Certification - Workplace Wellness and Health Promotion
Centennial College
Toronto, ON04-2024
Post-Graduate Certification - Human Resource Management
Centennial College
Toronto, ON04-2023
Bachelor of Science - Sociology
Covenant University
11-2020
Skills
- Effective Communication (Written & Verbal)
- Data Management
- Problem-Solving
- Interpersonal Skills
- Time Management
- Program Development
- Client Service
- Administrative Support
- Software Proficiency (Wix, Canva, WordPress, Amazon Connect, Dayforce, EasyCare, BambooHR, Microsoft Office Suite)
- Maintains confidentiality
- Employee relations
- HRMS
Certification
- First Aid and CPR/AED, Level C, Heaven Can Wait
- Diversity, Inclusion, and Belonging for All, LinkedIn Learning
- Embracing the Power of Diversity and Inclusion, Skillsoft
- Workplace Mental Health Leadership Certificate, Queens University
- Positive Psychology at work, Canadian Mental Health Association
- Inclusive Leadership, Sheridan College
Languages
English
Affiliations
- Human Resources Professional Association
Timeline
Human Resources Assistant
Circle Of Care
01.2024 - Current
Peer Support Worker
Centennial College
09.2023 - 04.2024
Client Care Representative
TELUS Health (formerly Lifeworks)
02.2023 - 02.2024
Executive Administrative Assistant
Redluxe Consulting
09.2022 - 07.2023
Human Resources Administrative Assistant
Elk River Consult
07.2020 - 08.2022
- First Aid and CPR/AED, Level C, Heaven Can Wait
- Diversity, Inclusion, and Belonging for All, LinkedIn Learning
- Embracing the Power of Diversity and Inclusion, Skillsoft
- Workplace Mental Health Leadership Certificate, Queens University
- Positive Psychology at work, Canadian Mental Health Association
- Inclusive Leadership, Sheridan College
Post-Graduate Certification - Workplace Wellness and Health Promotion
Centennial College
Post-Graduate Certification - Human Resource Management
Centennial College
Bachelor of Science - Sociology
Covenant University
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