Jennifer Brown
Toronto,ON
Summary
Reliable Personal Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Compassionate Personal Support Worker possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in 10 years. Collaborative team player with strong clinical and interpersonal skills. Available 20-30 hours per week, weekends and evenings.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Personal Support Worker
Circle Of Care
05.2013 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating safe environment for all involved.
- Assisted with daily living activities, running errands, and household chores.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Advocated for client rights and autonomy while navigating complexities of various healthcare systems settings.
- Assisted patients with self-administered medications.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Conducted light housekeeping duties to maintain clean and comfortable living space for patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Phlebotomist
Royal Health Care
06.1988 - 03.2006
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Monitored patients for reactions and verified sample quality.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Verified patients' identification for proper sample collection.
Education
Some College (No Degree) - Health Education
Toronto District School Board-
TorontoSkills
- Skilled at computers
- Organizational Proficiency
- Conflict Resolution
- Teamwork
- Interpersonal skills
- Flexibility and Adaptability
- Honesty and Integrity
Timeline
Personal Support Worker
Circle Of Care
05.2013 - Current
Phlebotomist
Royal Health Care
06.1988 - 03.2006
Some College (No Degree) - Health Education
Toronto District School Board-
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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