UDAYPARTAP SINGH
Calgary,AB
Summary
Resourceful Customer Service Representative Manager known for productivity and efficient task completion. Specialize in conflict resolution, team leadership, and customer satisfaction. Excel in communication, empathy, and adaptability to ensure positive outcomes in all customer interactions. Committed to fostering an environment that enhances team performance and customer service excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Manager
B&B trucking exp Ltd.
Calgary, AB
08.2025 - Current
- Managed customer inquiries through phone, email, and chat channels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Explained products, services, and policies to support customer needs.
- Coordinated follow-up with customers regarding open service cases.
- Documented customer interactions and updated case notes in databases.
Team Leader, Sales Operations
Rogers
Kelowna
01.2024 - 08.2025
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided personalized customer service to ensure customer satisfaction.
- Resolved customer service issues related to registration processes.
- Answered incoming customer calls to address service inquiries and provide account updates.
- Resolve billing concerns using CRM and call center systems.
- Document call details, requests, and follow-up actions in case records.
DELIVERY DRIVER
INTELCOM
04.2023 - 01.2024
- Completed over 180 deliveries daily, handling packages weighing up to 80 pounds.
- Average 180 + deliveries daily, with some of them weighing 80 pounds.
- Consistently maintain a 95 % customer satisfaction rating with good reviews.
- Assisted in organizing warehouse inventory for efficient delivery operations. to sort all the parcels before delivering.
FRONT DESK ASSITENT MANAGER
OKANAGAN SEASONS RESORT
03.2018 - 03.2023
- Approached all encounters with guests in a friendly, efficient and service-oriented manner.
- Answered all incoming calls and questions about guests' needs in person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
- Handled cash and credit payments, adhering to the resort's cash policy.
- Performed night audits.
- Excelled in positive relations and daily communications with guests, solving issues in a timely manner.
- Served as a trusted contact for all guests by assisting with bill issues and providing local knowledge.
Education
Business administration in management
Okanagan College
Kelowna, BCSkills
- Customer service excellence
- Customer engagement
- Proactive problem solver
- Conflict resolution
- Effective communicator
- Clear communication
- Attentive listener
- Team collaboration
- Adaptability
Timeline
Customer Service Representative Manager
B&B trucking exp Ltd.
08.2025 - Current
Team Leader, Sales Operations
Rogers
01.2024 - 08.2025
DELIVERY DRIVER
INTELCOM
04.2023 - 01.2024
FRONT DESK ASSITENT MANAGER
OKANAGAN SEASONS RESORT
03.2018 - 03.2023
Business administration in management
Okanagan College