Songporn Mondella
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Manager
Central Westgate
03.2020 - 04.2022
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Big C Supermarket
06.2015 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High Vocational Certificate - Business/Marketing
BANG BUA TECHNOLOGICAL COLLEGE
Nonthaburi, Thailand03.2019
Skills
- Refunds and Exchanges
- Customer Service Excellence
- Product Knowledge
- Time Management Skills
- Staff Training
- Issue Resolution
- Customer Relations
Timeline
Customer Service Representative Manager
Central Westgate
03.2020 - 04.2022
Manager
Big C Supermarket
06.2015 - 03.2020
High Vocational Certificate - Business/Marketing
BANG BUA TECHNOLOGICAL COLLEGE
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