Summary
Overview
Work History
Education
Skills
Timeline
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Songporn Mondella

Calgary,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative Manager

Central Westgate
03.2020 - 04.2022
  • Measured and improved customer satisfaction through feedback surveys and analysis.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

Big C Supermarket
06.2015 - 03.2020
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

High Vocational Certificate - Business/Marketing

BANG BUA TECHNOLOGICAL COLLEGE
Nonthaburi, Thailand
03.2019

Skills

  • Refunds and Exchanges
  • Customer Service Excellence
  • Product Knowledge
  • Time Management Skills
  • Staff Training
  • Issue Resolution
  • Customer Relations

Timeline

Customer Service Representative Manager

Central Westgate
03.2020 - 04.2022

Manager

Big C Supermarket
06.2015 - 03.2020

High Vocational Certificate - Business/Marketing

BANG BUA TECHNOLOGICAL COLLEGE

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Songporn Mondella