Summary
Overview
Work History
Education
Skills
PROFILE
Timeline
Generic

Jeff Romao

Georgetown,Canada

Summary

Having worked with Service Canada and Forensic Investigations Canada, I offer an extensive background in customer service and excellent report writing skills. Working with a diversity of people over the course of my career, I understand the necessity of interacting with the public in a professional and tactful manner. With demonstrated ability to maintain meticulous attention to detail, I can adjust quickly to changing priorities and situations. My strengths include effective written and verbal communication characteristics that give me a high standard of interaction on the job at all levels. I have cultivated exceptional problem solving and conflict resolution skills in dealing effectively with difficult situations in a stressful environment and have agreeably and diplomatically handled complaints and taken timely and appropriate action.

Overview

13
13
years of professional experience

Work History

Manager/Customer Service Representative

MINT AUTO DETAILING
- Current
  • Manage all facets of service, operations and administration to maximized profitability and deal with customer complaints on regular basis
  • Hire, train and motivate staff; maintain employee records
  • Book and coordinate appointment scheduling
  • Improve customer relations, resolve concerns and cultivate a loyal, repeat clientele
  • Control inventory, expenditure and purchasing of supplies and equipment
  • Deal with invoicing, daily accounting and banking
  • Ensure property maintenance and attractiveness; attend to prompt repair of deficiencies
  • Enforce WHMIS, Health & Safety and company policy
  • 20 Years Customer service

Investigations & Integrity Operations

SERVICE CANADA
01.2018 - 02.2020
  • Supported a mandate to prevent, detect and deter fraud and abuse of federal social benefit programs
  • Addressed identified integrity issues in areas ranging from quality assurance of processing of Employment Insurance, Canada Pension Plan and other benefits, to investigation and fraud prevention, interviewing and report writing

Corporate Investigations & Surveillance

FORENSIC INVESTIGATIONS CANADA
09.2016 - 06.2017
  • Conducted investigations and surveillance in bodily injury, long-term & short-term disability, accident benefits, civil litigation, witness locates and statements, internal theft and loss prevention
  • Provided executive, VIP or personal protection
  • 1 year contract

Investigator/Theft prevention

ENVIROMAX
01.2013 - 05.2016
  • Investigate/Inspect theft of oil products
  • Write reports of vandalism and lock tampering of bin locks
  • Report any address changes/company closures
  • Daily vehicle inspection

Education

Diploma - Investigation - Public & Private

Sheridan College

Business Degree - undefined

Sheridan College

O.S.S.D. - undefined

St. Thomas Aquinas Secondary School

Skills

  • Sales support
  • CRM software proficiency
  • Reporting and documentation
  • Customer service excellence

PROFILE

  • Dedicated, persistent and motivated with a positive attitude and strong work ethic
  • Function quickly and efficiently with superb attention to detail in a busy setting
  • Excellent problem solving, analytical, judgement and critical thinking skills
  • Strong communication and interpersonal skills with a diversity of people
  • Genuine, confident professional who enjoys working with the public
  • Astute learner, eager to undertake new challenges and responsibilities

Timeline

Investigations & Integrity Operations

SERVICE CANADA
01.2018 - 02.2020

Corporate Investigations & Surveillance

FORENSIC INVESTIGATIONS CANADA
09.2016 - 06.2017

Investigator/Theft prevention

ENVIROMAX
01.2013 - 05.2016

Manager/Customer Service Representative

MINT AUTO DETAILING
- Current

Business Degree - undefined

Sheridan College

O.S.S.D. - undefined

St. Thomas Aquinas Secondary School

Diploma - Investigation - Public & Private

Sheridan College
Jeff Romao