Tysen Sturgeon
Calgary,Canada
Summary
Detail-oriented professional with a strong educational foundation in computer systems and extensive experience in customer service. Proven ability to enhance client satisfaction through effective communication and organized problem-solving skills. Seeking to leverage expertise in technology and customer relations to contribute to a dynamic team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Premium Server
Calgary Sports & Entertainment Corporation
Calgary, Canada
01.2019 - 01.2023
- I worked in catering for professional sporting events such as the NHL and CFL
- I also cater to major concerts in Calgary
- Premium catering service to high profile clients and professional sports players
- I provide exceptional levels of food service experiences to clients
Brand Ambassador
Mosaic
Calgary, Canada
01.2019 - 01.2022
- I worked part time as a Brand Ambassador at Liquor stores before the COVID-19 crisis
- Running activations by setting up booths and having different products that I represent and sell to customers
- Engaging customers to let them try samples and inform them of the products I represent
Bartender / Banquet Server
Aramark
Calgary, Canada
01.2015 - 01.2018
- Employed for Aramark as a Bartender/Server in Catering for a year at the University of Calgary, Hotel Alma and the Red & White Club
- My duties included setting up bars, bartending the events, tear down of bar and cash out
- Server at events and functions, which included setting up table dining wear, serving plated meals and cleaning of table wear after events
Web Design / Web Developer
Mahoney Laboratory
Calgary, Canada
01.2013 - 01.2017
- I am a vendor at the University of Calgary
- I developed a custom video based homepage and a website for University of Calgary Cumming School of Medicine, for the Immunotherapy for Childhood Cancer Laboratory
- Using tools and knowledge from my education I did web development work
Canvasser Recruiter (Inside Sales)
Heart & Stroke Foundation
Calgary, Canada
01.2012 - 01.2014
- Canvas Recruiter for the Heart Campaign
- Recruiting canvassers via telecommunications for raising of money for Scientific Heart Research
- Inside Sales and Marketing of prospective clients
Help Desk Tier 1
Hewlett-Packard
Calgary, Canada
01.2006 - 01.2007
- IT Help Desk for Hewlett-Packard under contract for Volt on the International Nickel Company Desk
- Responsible for taking incoming calls, e-mails, voice mails from clients related to computer system issues
- Support ranged from: system errors, network errors, application errors, general information and troubleshooting
- Updating client files and administering services to user accounts
Education
Web Development Certificate - Creating Webpages, Advanced Webpages, CMS (WordPress), Dreamweaver CS6, Java, HTML5 & CSS3, Intermediate HTML5 & CSS3
Bow Valley College
Calgary, AB01.2014
High School Diploma -
Fort McMurray Composite High School
Fort McMurray, AB01.2000
Skills
- Time management expertise
- Customer relationship management (CRM)
- Microsoft Office expert and administrative support
- Digital media and Internet broadcasting
- Sales and Marketing
- Branding and product demonstration
- Web design and content management systems
- Ticketing systems and desktop support
- Video-based technical services and remote support
Certification
- Microsoft Office Suite 20 Year Veteran
- Social Media Platforms (Facebook, Instagram, Discord, Twitch, Youtube, X)
- OBS Broadcasting Software 15 Year Veteran
- Qualified Cannabis Worker Certificate
- Sellsafe Certificate
- Alberta Food Safety Basics Certificate
- ProServe Certificate
- WHIMIS Certificate
Timeline
Premium Server
Calgary Sports & Entertainment Corporation
01.2019 - 01.2023
Brand Ambassador
Mosaic
01.2019 - 01.2022
Bartender / Banquet Server
Aramark
01.2015 - 01.2018
Web Design / Web Developer
Mahoney Laboratory
01.2013 - 01.2017
Canvasser Recruiter (Inside Sales)
Heart & Stroke Foundation
01.2012 - 01.2014
Help Desk Tier 1
Hewlett-Packard
01.2006 - 01.2007
Web Development Certificate - Creating Webpages, Advanced Webpages, CMS (WordPress), Dreamweaver CS6, Java, HTML5 & CSS3, Intermediate HTML5 & CSS3
Bow Valley College
High School Diploma -
Fort McMurray Composite High School
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