Doug Schellenberg
Calgary,AB
Summary
Proven leader and skilled bartender with extensive experience at Calgary Sports and Entertainment Corporation, adept at managing high-volume events and fostering team unity. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking and interpersonal skills. Achieved significant improvements in employee engagement and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Calgary Sports and Entertainment Corporation
06.2016 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Calgarys Best Pubs, The Joyce on 4th
09.2014 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager
Below Deck Tavern
01.2011 - 05.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Bartender Shift Manager
Calgarys Best Pubs, The Seanachie
03.2010 - 01.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bartender
Wellingtons
07.2007 - 03.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender Shift Manager
The Unicorn
04.2003 - 06.2007
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Education
No Degree - General Studies
University of Calgary
CalgaryHigh School Diploma -
Henry Wise Wood Senior High
Calgary, ABSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Outgoing personality
Certification
- Proserve Certified
- ProTect Certified
- Qualified Cannabis Worker Certified
Timeline
Bartender
Calgary Sports and Entertainment Corporation
06.2016 - 11.2022
Manager
Calgarys Best Pubs, The Joyce on 4th
09.2014 - 06.2016
General Manager
Below Deck Tavern
01.2011 - 05.2014
Bartender Shift Manager
Calgarys Best Pubs, The Seanachie
03.2010 - 01.2011
Bartender
Wellingtons
07.2007 - 03.2010
Bartender Shift Manager
The Unicorn
04.2003 - 06.2007
- Proserve Certified
- ProTect Certified
- Qualified Cannabis Worker Certified
No Degree - General Studies
University of Calgary
High School Diploma -
Henry Wise Wood Senior High
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