Twinkle Surani
Calgary,AB
Overview
2
2
years of professional experience
Work History
Receptionist and Physiotherapy Assistant
North-West Physio & Massage
05.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Verify insurance coverage and assist the billing department with processing claims (Direct billing, WCB, MVA)
- Assist patients with re-scheduling appointments and other scheduling issues.
- Leading patients to exam rooms or other areas and explaining medical procedures.
- Assist physiotherapist with setting patients with heat pack, ultrasonic massage, and other physio treatments.
- Sending emails to patients and doctors the day before regarding schedules. Doing monthly visa and debit reconciliation.
Fashion Associate
RW&CO
05.2022 - 11.2022
- Enhanced customer satisfaction by providing personalized fashion advice and product recommendations.
- Increased sales through effective up-selling and cross-selling of complementary items.
- Managed inventory and ensured proper stock levels for high-demand products.
- Assisted in visual merchandising, creating eye-catching displays to attract customers.
Education
Bachelor of Science - Biological Sciences
University of Calgary
Calgary, AB05.2025
Volunteering
09/2019 to 05/2021 - Student Council Representative
Aga Khan Academy Hyderabad, India
- Enhanced student participation by organizing and implementing engaging school events and programs.
- Collaborated with fellow representatives to address student concerns, resulting in improved campus experiences.
- Supported the planning and execution of fundraising events for various school initiatives and charities.
- Assisted in promoting a positive school culture by contributing to the development of inclusive policies and guidelines.
09/2020 to 03/2021 - Volunteering at Blue Cross Organization
Hyderabad, India
- Led a team of five organizers in a comprehensive initiative for the welfare of animals.
- Managed grooming, cleaning, medical assessments, and resource evaluation teams.
- Advocated for animal welfare, actively fundraising to address their unique needs.
- Implemented safety measures, emphasizing non-aggressive handling and preparedness for emergencies.
05/2020 to 07/2020 - Volunteering (Internship)
Aga Khan Academy Hyderabad, India
- Desk Based research on Hygiene practice information material during COVID times.
- Conceptualization and development of one communication materials e.g. magic games, training games, TLM (Teaching Learning Materials), posters relating to WASH (Water, Sanitation and Hygiene).
- Interactive 2 sessions with Swachta Champions in 15 schools (only for Gujarat)
- Study School Hygiene Education Program’s reports, guidelines, IEC/BCC materials, web surfing for the clarity on their assign work.
Timeline
Receptionist and Physiotherapy Assistant
North-West Physio & Massage
05.2023 - Current
Fashion Associate
RW&CO
05.2022 - 11.2022
Bachelor of Science - Biological Sciences
University of Calgary
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