Motivated and patient-focused Medical Office Administrative professional with hands-on experience supporting a physiotherapy clinic front desk. Skilled in patient intake, appointment coordination, EMR charting, and billing. Known for maintaining a calm and welcoming environment while managing a high-volume workload with accuracy and professionalism. Committed to providing supportive care and strong administrative organization to healthcare teams in rural Alberta.
Detail-oriented Front Desk Receptionist with expertise in patient intake and appointment scheduling. Committed to maintaining confidentiality and supporting therapists to enhance patient experiences.
Skilled Front Desk Receptionist with a proven track record in managing clinic communications and scheduling. Known for effective communication and collaborative support, ensuring a smooth clinic flow and positive patient interactions.
Work History
Physiotherapy Front Desk Receptionist
Progression Muscle Bone & Joint Clinic
Vernon
09.2024 - 12.2024
Welcomed patients, completed intake procedures, and coordinated treatment schedules for physiotherapists.
Managed clinic phone lines, emails, referral communication, and appointment follow-ups.
Maintained accurate clinical records and documentation using EMR systems.
Processed payments, direct billing, invoicing, and handled insurance claim submissions.
Supported therapists in maintaining a smooth clinic flow and positive patient experience.
Education
Medical Terminology Certificate -
ECE Assistant Certification -
Coastal College of BC
High School Diploma -
Skills
Patient Reception & Intake
Appointment Scheduling & Calendar Management
EMR / Medical Charting
Insurance Claims & Direct Billing
Confidential Records (FOIP/Privacy)
Phone & Email Communication
Multi-Tasking in Fast-Paced Front Desk Environments
Collaborative Support for Therapists & Patients
ADDITIONAL
Strong ability to adapt and learn clinic systems quickly.
Calm, professional, and patient-friendly communication style.
Fully willing to relocate to support rural healthcare communities.
Medical Assistant / Front Desk Medical Receptionist at Proactive Work Health ServicesMedical Assistant / Front Desk Medical Receptionist at Proactive Work Health Services