Twinkle Sedha
Montreal,QC
Summary
Professional Summary
Detail-oriented and organized professional with a background in accounting, customer service, invoicing, and logistics coordination, seeking a Dispatcher position. Knowledge of dispatch operations, TMS systems, load coordination, freight documentation, invoicing, and third-party logistics (3PL). Strong ability to communicate with drivers, customers, carriers, and internal teams while coordinating schedules, tracking shipments, and resolving issues efficiently. Proficient in multitasking, data entry, documentation, and maintaining accurate records in a fast-paced environment. Reliable, quick to learn, and committed to providing efficient and timely transportation support.
Overview
1
1
Language
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Dispatch & load brokerage specialist
Rai dispatch
05.2024 - 07.2026
- Coordinated transportation schedules for timely delivery and pickups.
- Managed communication between drivers and customers to ensure service clarity.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Monitored driver performance to ensure compliance with safety regulations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
Team Member
Tim hortons
Montreal, Qc
10.2023 - 04.2024
- Prepared and served beverages according to company standards.
- Processed customer orders accurately and efficiently at the cash register.
- Assisted in training new team members on operational procedures.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Engaged with customers to provide exceptional service and resolve concerns.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
Accountant
Jallu advocates
Punjab, India
05.2018 - 08.2022
- Managed client financial records and maintained accurate ledger entries.
- Prepared monthly financial statements in compliance with accounting standards.
- Created journal entries accurately and timely for month end close processes.
- Monitored cash flows and prepared weekly cash projections.
- Monitored balance sheets and income statements to evaluate financial performance.
- Reviewed financial information detailing assets, liabilities, and capital.
- Managed accounts payable and receivable, improving cash flow management.
Education
Complete - Rai Trucking Dispatch & Load Brokerage Specialist
Rai Dispatch
06.2026 - 07.2026
B.com - Bachelor of Commerce
Punjab University
Chandigarh, Punjab 04.2014 - 05.2017
Skills
- Dispatch coordination
- Route optimization
- Route planning
- Tracking systems
- Software utilization
- Software expertise
- Customer communication
- Call handling
- Schedule management
- Attention to detail
- Problem-solving
- Customer relationship management
- Verbal and written communication
- Active listening
- Financial reporting
Languages
English
First Language
References
References available upon request.
Timeline
Complete - Rai Trucking Dispatch & Load Brokerage Specialist
Rai Dispatch
06.2026 - 07.2026
Dispatch & load brokerage specialist
Rai dispatch
05.2024 - 07.2026
Team Member
Tim hortons
10.2023 - 04.2024
Accountant
Jallu advocates
05.2018 - 08.2022
B.com - Bachelor of Commerce
Punjab University
04.2014 - 05.2017