Sukhpreet Kaur
Surrey,Canada
Summary
Highly organized and detail-oriented dispatcher with hands-on experience in logistics coordination, dispatch operations, and administrative support. Skilled in managing fleet schedules, communicating with drivers and customers, and ensuring timely delivery across complex networks. Proficient with TMS platforms such as Load Link, Avaal e-Manifest, Avaal AFM, DAT, and Xpert. Strong ability to resolve problems under pressure while maintaining customer satisfaction. Proven leadership in team management, time-sensitive dispatching, and supporting cross-border transport compliance. Brings a combination of technical knowledge, administrative precision, and customer service excellence in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch & Freight Brokerage Assistant (Voluntary)
Rai Dispatch
Brampton, Canada
01.2025 - Current
- Coordinated daily dispatch operations, ensuring efficient routing and tracking of fleet vehicles to meet delivery timelines.
- Maintained organized records of all dispatch activities, including digital and physical call logs for compliance, and quick access.
- Oversaw team responsibilities and guided staff performance to align with company protocols and service standards.
- Monitored dispatch systems to manage high volumes of calls, and prioritize tasks based on urgency and logistics requirements.
- Addressed customer and shipper concerns by investigating issues, and implementing timely resolutions to ensure satisfaction.
- Managed order processing functions, including invoice generation, shipment documentation, and scheduling of freight.
- Utilized industry platforms such as Load Link, Avaal, DAT, and Xpert for load booking, tracking, and cross-border logistics.
- Partnered with operations to refine scheduling strategies, improve route efficiency, and facilitate smooth internal communication.
Administrative Assistant
Shivaay Immigration
Moncton, Canada
08.2023 - 07.2024
- Coordinated and scheduled appointments, meetings, and travel plans for executives.
- Managed and structured office files, papers, and data for easy retrieval.
- Responded to phone calls and emails, offering exceptional customer service, and answering questions.
- Use Microsoft Office Suite to prepare and edit mail, reports, and presentations.
- Assisted in the onboarding of new workers by creating documents and arranging orientations.
- Provided general administrative assistance, such as photocopying, scanning, and faxing papers.
- Maintained and purchased office supplies to ensure appropriate stock levels and cost-effectiveness.
- Managed incoming and outgoing mail, as well as courier services.
- Helped organize and execute workplace events and meetings.
- Collaborated with team members to guarantee the smooth flow of everyday activities.
Manager
McDonald’s
Dieppe, Canada
06.2023 - 02.2025
Manager
McDonald’s
Vancouver, Canada
12.2018 - 06.2023
- Supervised daily restaurant operations in a high-volume environment, ensuring compliance with corporate standards and food safety protocols, including temperature checks and sanitation compliance.
- Trained, mentored, and evaluated team members to maintain service quality, safety procedures, and operational efficiency.
- Managed inventory, deliveries, and budgeting while applying FIFO and cost-control practices.
- Handled customer complaints effectively, and resolved staffing issues to ensure a smooth service flow.
- Performed accurate cash handling, reconciliations, and deposit preparation.
- Increased sales through upselling strategies and team performance incentives.
- Boosted customer engagement through team motivation, and a strong focus on service excellence.
Education
Truck Dispatch & Freight Brokerage -
Rai Dispatch
Brampton, ON05.2025
Associate of Arts - Mass Communication
Columbia College
Vancouver, BC12.2020
Skills
- Dispatch coordination
- Order processing
- Logistics management
- Customer service
- Record keeping
- Data entry
Certification
- Dispatch, Load Brokerage and Billing & Invoicing, Rai Dispatch
- Managing Food Safety Certification, 09/30/28
- Occupational First Aid Level 1, 08/31/27
References
REFERENCE CAN BE PROVIDED ON REQUEST.
Timeline
Dispatch & Freight Brokerage Assistant (Voluntary)
Rai Dispatch
01.2025 - Current
Administrative Assistant
Shivaay Immigration
08.2023 - 07.2024
Manager
McDonald’s
06.2023 - 02.2025
Manager
McDonald’s
12.2018 - 06.2023
Truck Dispatch & Freight Brokerage -
Rai Dispatch
Associate of Arts - Mass Communication
Columbia College
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