Himanshi Rao
Cold Lake,AB
Summary
Dynamic professional and Skilled in negotiations and organization, excel in fostering client relationships and streamlining processes for improved efficiency. Recognized for excellent communication and problem resolution, achieving significant customer satisfaction and employee retention improvements.
Overview
5
5
years of professional experience
Work History
Dispatch and Freight Brokerage Specialist- Volunteer
Rai Dispatch
10.2024 - 12.2024
- Build Connections and negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Maintained record and Enter data on several Software's including Avaal E-manifest, Xpert, Load Link and worked on custom's clearance.
- Organize and schedule necessary repairs to equipment or vehicles to minimize downtime and quickly restore service, ensuring schedules remain on track.
- Ensure accuracy of completed time sheets, Payroll and invoices.
- Familiar with rules and regulations of Electronic Log book and how to keep a track of trucks.
- Followed all company policies and procedures to deliver quality work.
Assistant Store Manager
Petland Cold Lake
05.2023 - 12.2024
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Banking Advisor
RBC Royal Bank
09.2022 - 05.2023
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Collaborated with team members to streamline processes and improve overall client experience.
Electronic Technician
SBE Canada
06.2021 - 09.2022
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Conducted, maintained, tested and repaired iphone and Androids electronic components, parts, equipment and systems.
- Managed inventory of replacement parts, ensuring availability for timely repairs.
Retail Supervisor
Zara
10.2020 - 05.2021
- Fostered positive work environment by actively promoting teamwork and open communication among team members, resulting in higher morale and job satisfaction levels.
- Streamlined communication channels for better collaboration within team, resulting in improved productivity.
- Analyzed customer feedback data to identify recurring issues for proactive resolution and continuous improvement initiatives.
- Established clear objectives for team members, ensuring alignment with organizational goals while fostering a culture of accountability and ownership.
Customer Service-Return Specialist
Amazon
04.2020 - 02.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Certificate - Trucking Dispatch And Load Brokerage Specialist
Rai Dispatch Training
Calgary, AB09-2024
Post-Graduate Diploma - Computer Systems Technology
Sheridan College
Brampton, ON04-2021
Skills
- Excellent Telephone communication
Data entry and documentation skills
Strengthening connections & Negotiations
Organization and time management
Computer-aided dispatch system
Proficient in dispatch software and tracking systems
Determination of freight costs and adjusting routes
Timeline
Dispatch and Freight Brokerage Specialist- Volunteer
Rai Dispatch
10.2024 - 12.2024
Assistant Store Manager
Petland Cold Lake
05.2023 - 12.2024
Banking Advisor
RBC Royal Bank
09.2022 - 05.2023
Electronic Technician
SBE Canada
06.2021 - 09.2022
Retail Supervisor
Zara
10.2020 - 05.2021
Customer Service-Return Specialist
Amazon
04.2020 - 02.2021
Certificate - Trucking Dispatch And Load Brokerage Specialist
Rai Dispatch Training
Post-Graduate Diploma - Computer Systems Technology
Sheridan College
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