Twayne Findley
Self Employed
Niagara Falls,ON
Summary
Dynamic customer service professional with experience at Customer Service adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in technical surveillance and document analysis, I thrive in high-pressure environments, consistently delivering satisfactory resolutions and fostering positive relationships. Proven ability to manage escalated situations effectively, ensuring both customer satisfaction and company success.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
SITEL Worldwide
06.2003 - 06.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Midnight Cleaner
Walmart
06.2014 - 06.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
Overnight Associate
Niagara Hilton Fallsview Hotel
03.2017 - 06.2018
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
- Assisted in loss prevention efforts through vigilant monitoring of the sales floor and reporting any suspicious activity to management.
Hotel Cleaner
Marriott Courtyard
06.2023 - 09.2024
- Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
- Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
- Demonstrated expertise in various cleaning tools and equipment usage safely for efficient performance without causing damage to property surfaces or furnishings.
- Supported hotel management with inventory control, minimizing waste and ordering necessary supplies as needed.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Education
OSSD - English Writing
Stamford Collegiate High School
Niagara Falls, ON05.2000
None - Law And Security
Niagara College
Welland, NoneSkills
- Successfully Performed Physical fitness training and test
- Performed Technical surveillance of school
- Report writing
- Security screenings
Languages
English
Full Professional
Timeline
Hotel Cleaner
Marriott Courtyard
06.2023 - 09.2024
Overnight Associate
Niagara Hilton Fallsview Hotel
03.2017 - 06.2018
Midnight Cleaner
Walmart
06.2014 - 06.2015
Customer Service Representative
SITEL Worldwide
06.2003 - 06.2004
OSSD - English Writing
Stamford Collegiate High School
None - Law And Security
Niagara College
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