Summary
Overview
Work History
Education
Skills
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Personal Information
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Hi, I’m

Twayne Findley

Niagara Falls,ON
Twayne Findley

Summary

Dynamic customer service professional with experience at Customer Service adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in technical surveillance and document analysis, I thrive in high-pressure environments, consistently delivering satisfactory resolutions and fostering positive relationships. Proven ability to manage escalated situations effectively, ensuring both customer satisfaction and company success.

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

19
years of professional experience

Work History

Marriott Courtyard

Hotel Cleaner
06.2023 - 09.2024

Job overview

  • Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
  • Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
  • Demonstrated expertise in various cleaning tools and equipment usage safely for efficient performance without causing damage to property surfaces or furnishings.
  • Supported hotel management with inventory control, minimizing waste and ordering necessary supplies as needed.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Niagara Hilton Fallsview Hotel

Overnight Stocker (Linens)
03.2017 - 06.2018

Job overview

  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
  • Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
  • Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
  • Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
  • Assisted in loss prevention efforts through vigilant monitoring of the sales floor and reporting any suspicious activity to management.

Walmart

Midnight Cleaner
06.2010 - 06.2013

Job overview

  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.

Securitas Security

Security Officer
01.2006 - 03.2007

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

SITEL Worldwide

Customer Service Representative
06.2005 - 06.2006

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Education

Niagara College
Welland, ON

from Law & Security 1st Year Completed
06-2006

University Overview

Niagara College Job Center
Niagara Falls, ON

from Tourism And Hospitality
06-2005

University Overview

Niagara College
Niagara Falls, ON

High School Diploma
05-1999

University Overview

Skills

  • Successfully Performed Physical fitness training and test
  • Performed Technical surveillance of school
  • Report writing
  • Security screenings
  • Call center experience
  • Payment processing
  • Complaint resolution
  • Microsoft Excel
  • Customer complaint resolution
  • Conflict resolution
  • Computer proficiency
  • Customer relations
  • Problem resolution

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Languages

English
Full Professional

Personal Information

Personal Information

Timeline

Hotel Cleaner
Marriott Courtyard
06.2023 - 09.2024
Overnight Stocker (Linens)
Niagara Hilton Fallsview Hotel
03.2017 - 06.2018
Midnight Cleaner
Walmart
06.2010 - 06.2013
Security Officer
Securitas Security
01.2006 - 03.2007
Customer Service Representative
SITEL Worldwide
06.2005 - 06.2006
Niagara College
from Law & Security 1st Year Completed
Niagara College Job Center
from Tourism And Hospitality
Niagara College
High School Diploma
Twayne Findley