KOMALPREET KAUR KAILA
Edmonton,AB
Summary
A highly ambitious and Certified Security Guard who has effective customer service and crisis management skills. Passionate to work in a renowned company to build a better career. Effective communicator with well-developed surveillance and safety management skills, great time-management skills, and the ability to remain calm under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ganesh Sweets
Edmonton
10.2022 - Current
- Greet customers in a friendly and professional manner
- Assist customers by providing required information about products and services
- Prepare reports of sales volume and merchandising in a detailed and oriented manner
- Watch vigilantly to prevent drive-off and shoplifting by monitoring
Sales Supervisor
Ganesh Sweets Canada Pvt.Ltd.
Edmonton, AB
10.2021 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Education
Business Administration - undefined
Norquest College
12.2022
Secondary Education - undefined
03.2020
Skills
- Effective leadership and time management skills along with the ability to work independently
- Physically fitness and activeness are an asset
- Good interpersonal skills and a flexible, fast learner as well as an alert employee
- Proven team player to achieve company’s goal successfully and cooperative to team members
- Good knowledge of the Private Security and Investigate Services Act
- Effective communication skills
- Proficient in Microsoft Excel, Word and PowerPoint
Certification
- Security Guard License January2026
- First Aid & CPR
- Driving License Class5
Languages
English
Full Professional
AVAILABILITY
Full Availability for Weekdays and Weekend
Timeline
Customer Service Representative
Ganesh Sweets
10.2022 - Current
Sales Supervisor
Ganesh Sweets Canada Pvt.Ltd.
10.2021 - Current
Business Administration - undefined
Norquest College