Tulsi Rawal
Regina,SK
Summary
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Rickie’s
04.2024 - Current
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Supported store manager in achievement of store goals and KPIs.
- Delivered exceptional customer service by responding to customer inquiries in a timely manner.
- Maintained inventory control through regular cycle counts and restocking shelves as needed.
Sales Associate
The Body Shop, Store
02.2024 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
- Enhanced customer satisfaction through effective product demonstrations and application techniques.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
Assistant Store Manager
Beauty4life
05.2022 - 12.2023
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Educated clients on proper product application techniques, empowering them to recreate desired looks at home.
- Managed appointment bookings efficiently, maximizing consultant availability for walk-in customers while minimizing wait times for scheduled clients.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Handled returns or exchanges courteously while adhering to company policies.
Sales Associate
Bath And Body Works
09.2021 - 04.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Clinical Psychology
University of Regina
10.2026
Skills
- Policy and Procedure Adherence
- Promotional support
- Listening Skills
- POS Software
- Product Knowledge
- Professional Demeanor
- Teamwork and Collaboration
- Problem-Solving
- Customer Relations
- Inventory Control
Certification
- First Aid and CPR certification- St. John's Ambulance Association- 2023
- Customer service certification-Allison (online certification platform)- 2023
Timeline
Key Holder
Rickie’s
04.2024 - Current
Sales Associate
The Body Shop, Store
02.2024 - Current
Assistant Store Manager
Beauty4life
05.2022 - 12.2023
Sales Associate
Bath And Body Works
09.2021 - 04.2022
- First Aid and CPR certification- St. John's Ambulance Association- 2023
- Customer service certification-Allison (online certification platform)- 2023
Bachelor of Science - Clinical Psychology
University of Regina
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