Mackenzie St Marie
Surrey
Summary
Dependable professional with extensive experience in fast-paced environments. Expert in managing store operations, training staff, and ensuring optimal inventory and marketing levels. Proven ability to build customer relationships, enhance costumer experiences, and drive sales.
Overview
3
3
years of professional experience
Work History
Key Holder
La Senza
08.2022 - Current
- Managed opening/closing store operations including opening/closing cash registers, making bank deposits, approving daily time sheets and updating district manager on the days activities and sales.
- Empowered up to eight sales floor employees to hit individual sales targets, while hitting bi-hourly sales targets to reach daily sales targets.
- Built rapport with customers, promoting long-term loyalty through membership purchase and learning individual preferences for seamless shopping experiences.
Reception and Sales Associate
SoleQuest Inc.
09.2023 - 06.2024
- Kept accurate inventory records to ensure sufficient stock, reducing out-of-stock situations and enhancing customer satisfaction.
- Answered phone calls and emails promptly, delivering costumer support, communication regarding deliveries and product inventory.
- Prepared and sent weekly emails to costumers, updated website with new products and prices, often in relation to emailed information.
- Delivered personalized shopping experiences for customers by based on picked up preferences and offering tailored suggestions.
Theatre Manager
Burnaby South Theatre
10.2021 - 05.2022
- Monitored individual employee attendance and punctuality, addressing any issues promptly to promote productivity.
- Identified employees strengths and worked with them to individual mentorship plans to develop their skills and improve weaknesses.
- Led management team meetings to foster collaboration and maintain a culture of trust and problem-solving, keeping all employees on the same track.
Education
High School Diploma -
Burnaby South Secondary
Burnaby, BC05.2022
Skills
- Policy and Procedure Adherence and Training
- Daily Reporting, Inventory Monitoring and Task Delegation
- Strong Communication and Interpersonal Skills
- Cash Register Management and Bank Drops
- Problem Anticipation and Resolution
- Teamwork, Team Leadership and Coaching
- Available during Days, Evenings, Weekends and Holidays
Timeline
Reception and Sales Associate
SoleQuest Inc.
09.2023 - 06.2024
Key Holder
La Senza
08.2022 - Current
Theatre Manager
Burnaby South Theatre
10.2021 - 05.2022
High School Diploma -
Burnaby South Secondary
Similar Profiles
Jennifer WattonJennifer Watton
Senior District Sales Manager at La Senza, Regent Equity FirmSenior District Sales Manager at La Senza, Regent Equity Firm
Stephanie BrewerStephanie Brewer
La Senza Manager at La SenzaLa Senza Manager at La Senza
Kayla RuchaKayla Rucha
Co-Manager at La SenzaCo-Manager at La Senza