Troy Fernandez
Burlingame
Summary
Seeking full-time banquet server/bartender position to apply banquet service skills and knowledge.,Support continuous learning, innovation, and growth in fast-paced service environment.,Encourage coworkers through positive attitude, lead-by-example approach, open communication, idea sharing, and accountability.
Overview
33
33
years of professional experience
Work History
Banquet Server
Ritz Carlton Hotel
San Francisco
03.1994 - Current
- Providing the finest personal service to our guest who will always enjoy a warm yet relax ambience.
- Responsible for serving banquet guests’ food and beverage item by following proper food handling and safety guidelines
- Perform responsibilities of inspecting, replacing, and cleaning table linen, china, glassware, and silverware, as needed
- Monitor guests and respond to needs and requests in a warm and timely manner
- Responsible for preparing, setting up and cleaning up banquet meeting space for functions
- Maintain cleanliness of tableware and equipment and provide assistance in cleaning storage area
Education
City College of San Francisco
San Francisco, CASkills
- Possess 32 years of excellent costumer service experience
- Employee of the Year Award and Multiple Employee of the Quarter awardee
- Team Player
- Comprehensive knowledge of, service standards, guest relations and etiquette
- Exceptional leadership and professional skills
- Ability to communicate effectively via phone, in writing and in person
- Excellent customer service and guest management skills
- Detail oriented and the has the ability to walk and stand continuously
- Strong ability to handle pressure with poise and finesse
- Ability to lift items hat weight up to 70 lbs on a continuous and regular basis
- Extensive Costumer Service Experience:
- Trainer
Section name
- Hotel Trainer
- Bartender
- Banquet Server
Timeline
Banquet Server
Ritz Carlton Hotel
03.1994 - Current
City College of San Francisco