Brendan Spence
Winnipeg,MB
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.
Overview
10
10
years of professional experience
Work History
Banquet Server
RBC Convention Centre
01.2019 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Bartender/server
Delta Hotel
01.2014 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Housekeeping/ Room Attendant
Sun Peaks Grand Hotel & Conference Centre
01.2018 - 04.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Receptionist
Peguis Child & Family Services
02.2016 - 11.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Flagger/ Laborer
Russell Redi-mix Concrete
01.2015 - 01.2016
- Improved traffic safety by effectively directing and controlling vehicular flow at construction sites.
- Enhanced team communication by maintaining constant contact with other flaggers, supervisors, and drivers.
- Reduced accidents at work zones by diligently monitoring vehicle speeds and providing clear signals to approaching motorists.
Education
High School Diploma -
Peguis Central School
Peguis, MB06.2011
Skills
- Over 12 years of experience working with the public; excellent customer service skills
- Friendly, outgoing and energetic; enjoys working with the general public
- Flexible schedule/ Reliable; available to work a variety of shifts
- Works well in a fast-paced environment while meeting deadlines
- Respectful, honest and has a positive attitude
- Reliable, hardworking and willing to learn
- Willing to relocate if needed
References
References available upon request
Languages
English
Professional Working
Timeline
Banquet Server
RBC Convention Centre
01.2019 - Current
Housekeeping/ Room Attendant
Sun Peaks Grand Hotel & Conference Centre
01.2018 - 04.2018
Receptionist
Peguis Child & Family Services
02.2016 - 11.2017
Flagger/ Laborer
Russell Redi-mix Concrete
01.2015 - 01.2016
Bartender/server
Delta Hotel
01.2014 - Current
High School Diploma -
Peguis Central School
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