Isabella Hermoza
Niagara Falls,ON
Summary
With 10+ years experience of working in the hospitality industry I have learned excellent customer service skills. From entertainment to fine dining I love to create a welcoming and enjoyable experience for patrons. I am excited to expand my skills as a server and gain new experiences!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Server
Fallsview Casino Resort
01.2023 - Current
- Serving food or beverages to patrons, and preparing or serving specialty dishes at tables as required
- Preparing tables for meals, including setting up items such as linens, silverware, and glassware
- Removing dirty dishes and carrying to the kitchen
- Maintain a clean workspace
- Checking with customers to ensure they are enjoying their meals.
Table Games Supervisor
Casino Woodbine
08.2018 - Current
- Manage assigned tables to maintain appropriate pace and limits
- Monitor gaming tables to ensure proper procedures are followed for game security
- Accurately track players gaming including cash and chip transactions
- Demonstrated ability to provide exceptional customer service to patrons, anticipating their needs and following through to ensure the best experience
- Resolve any conflicts regarding patrons or staff with a professional mannerism and positive outcome
- Report into the Table Games Casino Shift Manager.
Table Games Dealer
Fallsview Casino Resort
11.2015 - 08.2018
- Demonstrated ability to deal a variety of games including: Blackjack, Baccarat, minor Poker Games
- Ensuring game security and protection while maintaining a fast-paced game
- Providing excellent customer service while dealing a game
- Completing cash and chip transactions.
Education
Ontario Secondary School Diploma -
St. Michael’s High School
Niagara Falls, ONSkills
- 7 years of experience in a dealer/supervisor position in the Casino / Gaming industry
- With 1 years experience in banquet serving I have acquired the ability to provide quality service while maintaining speed, coordination and the ability to work under pressure
- Ensures positive overall customer experience and relationship building
- Excellent communication skills, both written and oral
- Expertise in anticipating and responding to customer needs
- Willing to take the initiative and take on new responsibilities
- Excellent organizational and time management skills
Languages
English
Native or Bilingual
Certification
Smart Serve Certificate
Timeline
Banquet Server
Fallsview Casino Resort
01.2023 - Current
Table Games Supervisor
Casino Woodbine
08.2018 - Current
Table Games Dealer
Fallsview Casino Resort
11.2015 - 08.2018
Ontario Secondary School Diploma -
St. Michael’s High School