TRISTANN PARCHMENT
OTTAWA
Summary
Experienced with bilingual customer support. Utilizes effective communication to resolve client issues efficiently. Track record of strong problem-solving skills.
Overview
15
15
years of professional experience
Work History
Bilingual Customer Care Advisor
Scotiabank
11.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate information in both English and French languages.
- Resolved complex customer issues by leveraging bilingual communication skills and deep product knowledge.
- Communicated with management when customer issues escalated and worked to find resolutions.
Frontline Coordinator/ Keyholder
TJX Canada
07.2019 - 07.2023
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Trained team members on services and products to support promotional efforts.
- Managed store personnel by delegating tasks and supervising daily operations.
Swing Manager
McDonalds Canada Restaurants
09.2009 - 07.2019
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Led employee training sessions for improved performance and adherence to company standards.
Education
First Aid/CPR -
01.2028
Customer Service Excellence Course -
01.2014
Diploma - General Arts & Science- Community Studies
Algonquin College
Ottawa, ON01.2011
High School -
Woodroffe High School
Ottawa, ON01.2009
Skills
- Bilingual proficiency (English, French and basic Spanish)
- Call center experience
- Problem-solving
- Multitasking and organization
- Active listening
- Verbal and written communication
- Customer service excellence
Achievementsandawards
- Community Builder award, 2013
- Leading Women Building Communities award by Ontario Premier, 2013
- Achieved goals for speed and accuracy and guest satisfaction, 2015
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Bilingual Customer Care Advisor
Scotiabank
11.2023 - Current
Frontline Coordinator/ Keyholder
TJX Canada
07.2019 - 07.2023
Swing Manager
McDonalds Canada Restaurants
09.2009 - 07.2019
First Aid/CPR -
Customer Service Excellence Course -
Diploma - General Arts & Science- Community Studies
Algonquin College
High School -
Woodroffe High School
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