Trevor Johnson
Guelph
Summary
I am currently a student of Physical Sciences at University of Guelph, currently transitioning to Ecology. Combined with my extensive outdoor activities, my educational background makes me a strong candidate for most positions in the environmental sector. My current position as a Bilingual Customer Service Representative means that I have developed excellent communication, teamwork, and problem-solving skills. Additionally, leading a work committee has strengthened my leadership and teaching abilities.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Care Advisor
Mountain Equipment Company
03.2022 - Current
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Documented customer service policies and procedures in Dynamics 365 and IBM AS/400.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Managed budgeted team-building committee.
- Communicated with management when customer issues escalated and worked to find resolutions
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers
- Utilized French proficiency to build relationships with French-speaking customers
Cashier Assistant
Costco Wholesale Corp
12.2021 - 02.2022
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Met customer needs through polite, friendly and attentive service.
- Helped clients transport large or bulky items into vehicles.
Programs Assistant
Evans Lake Forestry Education Society
08.2021 - 09.2021
- Led groups of children aged 7-14 in varying activities including hiking, rock climbing, canoeing, kayaking, archery, ecological education, etc.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to program manager/coordinators.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
- Inspected equipment and machinery to verify functionality and safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Education
Bachelor of Science - Ecology (Hons)
University of Guelph
Guelph, ON04.2026
High School Diploma -
Vancouver Technical Secondary School
Vancouver, BC06.2021
Skills
- Communication
- Bilingual
- Problem-Solving
- Teamwork Leadership
- Organization/Management
- Coding (C, Python, RStudio)
- Statistical Analysis
- GIS Software (ArcGIS)
- General Outdoor Experience
- Teaching
- Environmental Sampling Techniques
- Leadership
Certificates
- Wilderness First Responder (80 Hr)
- Foodsafe Level 1
- Serving it Right
- WHMIS (2015)
- CPR-C
- Advanced Tandem Canoe (Level 3)
Languages
English
Native or Bilingual
French
Full Professional
Hobbies and Interests
History
Nature
Music
Tabletop Games
Travelling
Backpacking
Reading
Timeline
Bilingual Customer Care Advisor
Mountain Equipment Company
03.2022 - Current
Cashier Assistant
Costco Wholesale Corp
12.2021 - 02.2022
Programs Assistant
Evans Lake Forestry Education Society
08.2021 - 09.2021
Bachelor of Science - Ecology (Hons)
University of Guelph
High School Diploma -
Vancouver Technical Secondary School
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