History
Trevor Johnson
Bilingual Customer Care Advisor
Guelph,ON
Summary
Dynamic Bilingual Customer Service Representative with almost 2 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in french. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
2
2
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Bilingual Customer Care Advisor
Mountain Equipment Company
03.2022 - Current
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Documented customer service policies and procedures in Dynamics 365 and IBM AS/400.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Managed budgeted team-building committee.
- Communicated with management when customer issues escalated and worked to find resolutions
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers
- Utilized French proficiency to build relationships with French-speaking customers
Cashier Assistant
Costco Wholesale Corp
12.2021 - 02.2022
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Met customer needs through polite, friendly and attentive service.
- Helped clients transport large or bulky items into vehicles.
Pod Leader
Evans Lake Forestry Education Society
08.2021 - 12.2021
- Led groups of children aged 7-14 in varying activities including hiking, rock climbing, canoeing, kayaking, archery, ecological education, etc.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to program manager/coordinators.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
- Inspected equipment and machinery to verify functionality and safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Education
Bachelor of Science - Ecology And Environmental Biology
University of Guelph
Guelph, ON 05.2001 -
High School Diploma -
Vancouver Technical Secondary School
Vancouver, BC 05.2001 -
Skills
Customer Support
Problem-Solving
Communication
Humour
Technical Knowledge
Backpacking
Music
Teaching
Bilingual
Certification
Wilderness First Responder (80 Hr)
Interests
Nature
Music
Tabletop Games
Travelling
Backpacking
Reading
Timeline
Bilingual Customer Care Advisor
Mountain Equipment Company
03.2022 - Current
Cashier Assistant
Costco Wholesale Corp
12.2021 - 02.2022
Pod Leader
Evans Lake Forestry Education Society
08.2021 - 12.2021
Bachelor of Science - Ecology And Environmental Biology
University of Guelph
05.2001 -
High School Diploma -
Vancouver Technical Secondary School
05.2001 -