GRACE TUYIKORERE
Whitby,ON
Summary
Dedicated administrative professional adept at providing administrative, accounting and clerical support for various projects, programs and initiatives. as well as equipped with excellent customer service, strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Care Advisor
Scotiabank CBCC
07.2023 - Current
- Identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems
- Log call information and solutions provided into internal database
- Communicate with clients regarding account services, statements, and balances
- Maintain and managed customer files and databases
- Analyze customer feedback for process improvements to achieve long-term business objectives
- Resolve concerns with products or services to help with retention and drive sales
- Navigate multiple computer systems and applications to find information
- Take Inbound phone calls, over 30 interactions per day from customer and branches, to provide useful information and ensure customers are satisfied with products and services
- Respond to complaints and walking customers through basic troubleshooting or set up processes
- Use knowledge of bank products and services to lead interactions with Canadian Banking customers to offer them valuable advice.
Bilingual Customer Service Advisor
Concentrix
01.2023 - 03.2023
- Welcomed customers to brand and variety of products
- Handled multiple call over 50 customers per day types from various members in North America and answer general customer inquiries clearly and professionally in both French and English
- Obtain, file, and input customer information and data
- Listen attentively to Member's needs, while demonstrating empathy and building rapport
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Outbound Customer Service Representative
Optima Communications International
12.2022 - 12.2022
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services
- Followed-up on leads produced by outbound marketing campaigns based on established criteria
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Educated customers on offerings and upsold products and services to increase revenue
- Responding to customers via email
- Exceeded goals through effective task prioritization and great work ethic
- Used coordination and planning skills to achieve results according to schedule.
HR/Administrative Assistant
International Milbridge Holding Group
09.2019 - 09.2021
- Drafted correspondence and other documents for CEO and department heads
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed department budgets and generated financial reports for management review
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Managed filing system, entered data and completed other clerical tasks
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Processed employee's payroll
- Performed general duties daily such as Clerical assistance, admin support etc.
- lead administration's department of 12 employees
Student Marketing Representative
Westminster International College
08.2016 - 04.2019
- Proven ability to develop and implement creative solutions to complex problems
- Identified issues, analyzed information and provided solutions to problems
- Excellent communication skills, both verbal and written
- Preparing communications and advert to be released in public about the college
- Gained strong leadership skills by managing projects from start to finish
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Gained extensive knowledge in data entry, analysis and reporting
- Organized Student marketing fairs
Education
Bachelor of Arts - Business Studies
Cardiff Metropolitan University
United Kingdom05.2019
WHMIS Training -
Canada's National Workplace Hazard
Skills
- Meeting Minutes
- Business Writing
- Report Analysis
- Data Entry Documentation
- Mail Management
- Advanced MS Office Suite Knowledge
- Accounting knowledge
- Customer Service
- Records Management Systems
- Back Office Operations
- Office Management
- Problem solving skill
- Event Planning
- High decision making skill
Timeline
Bilingual Customer Care Advisor
Scotiabank CBCC
07.2023 - Current
Bilingual Customer Service Advisor
Concentrix
01.2023 - 03.2023
Outbound Customer Service Representative
Optima Communications International
12.2022 - 12.2022
HR/Administrative Assistant
International Milbridge Holding Group
09.2019 - 09.2021
Student Marketing Representative
Westminster International College
08.2016 - 04.2019
Bachelor of Arts - Business Studies
Cardiff Metropolitan University
WHMIS Training -
Canada's National Workplace Hazard
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