Trina Skare
Kelowna,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the building industry specializing in property and new home warranty inspections. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and resolving inquiries effectively to contribute to company success. Articulate, energetic and results-oriented.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Representative, Warranty Technical Advisor
National Home Warranty
06.2019 - 05.2023
- Successfully re-established services in a region that had been neglected for over 5 years, leading to a 20% increase in client engagement within the first year and 80% over 5 years.
- Reviewed project development through all stages on construction to identify potential warranty claim items and collaborated with the builder for improvements.
- Developed effective strategies for risk mitigation, proactively identifying potential problems before they escalated into costly claim.
- Schedule warranty claim appointments within Homeowners, review and report on the item within the policy period and research complicated items for non-bias report supporting the claims department.
- Created and maintained relationships with key stakeholders, including customers, industry experts, government agencies to build partnerships that benefit all for industry improvements.
- Continuously expanded knowledge of industry trends and emerging technologies to better serve clients' evolving needs.
Lead Inspector, Owner
Need To Know Home Inspections LTD
04.2013 - 05.2019
- Advise clients on issues directly concerning the aspects of the dwelling where serious concerns may exist or result
- Support clients through the process and after the inspection, addressing concerns and expectations of the inspection and dwelling
- Review new constriction for deficiencies within the 1,2,5,10 New Home Warranty policy period
- Continued education ensuring that I was at the forefront of advancements in the field of inspection services and ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Office Manager, Sales & Marketing, Project Manager
Four Brothers Masonry & Cement Ltd
02.2010 - 04.2016
- Manage communication with subcontractors and crews for on-site coordination with quality control and efficient management of each project.
- Designed promotional materials on vehicles and for trade shows that communicated key messages and attracted more customers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence and in person.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed the day-to-day operations of a medical building, ensuring that occupant concerns and complaints were promptly addressed to maintain a safe and functional environment.
- Successfully oversaw a plumbing repiping project on an entire building, coordinating with crews and subcontractors to ensure timely and efficient completion, while minimizing disruption to building operations.
Education
Construction Safety Officer CNST 1100
British Columbia Institute of Technology
Burnaby, None07-2024
BC Building Code Part 9 - BLDC 1500
BCIT
10-2019
Building Envelope - Performance BLDC 3050
British Columbia Institute of Technology
Burnaby, None09-2019
Commercial Building Inspection - Certificate
CDW Engineering
01-2016
Infrared thermographer - Level 1 Certified
ITC
01-2016
Home Inspection - Certified
Carson Dunlop
06-2013
Skills
- Warranty Claim Process & Building Knowledge
- Problem Solving & Conflict Resolution
- Critical Thinker
- Customer focused with strong communication
- Adaptable to workload management
- Proficient in software Reporting
Accomplishments
Successfully expanded and strengthened client relationships within the region by implementing a tailored, high-touch service model. This involved regular in-person visits, personalized follow-ups, and addressed client needs and challenges. The initiative not only fostered stronger communication channels but also led to an 80% increase in client retention & relationships within the region over the course of 5 years
Certification
- Residential and Commercial Building Inspector
- Construction Safety Officer (CSO)
- Certified Information Systems Security Professional (CISSP)
- Infrared Thermographer Level 1
- Building Envelope Performance
- Building Code Part 9
Timeline
Technical Representative, Warranty Technical Advisor
National Home Warranty
06.2019 - 05.2023
Lead Inspector, Owner
Need To Know Home Inspections LTD
04.2013 - 05.2019
Office Manager, Sales & Marketing, Project Manager
Four Brothers Masonry & Cement Ltd
02.2010 - 04.2016
- Residential and Commercial Building Inspector
- Construction Safety Officer (CSO)
- Certified Information Systems Security Professional (CISSP)
- Infrared Thermographer Level 1
- Building Envelope Performance
- Building Code Part 9
Construction Safety Officer CNST 1100
British Columbia Institute of Technology
BC Building Code Part 9 - BLDC 1500
BCIT
Building Envelope - Performance BLDC 3050
British Columbia Institute of Technology
Commercial Building Inspection - Certificate
CDW Engineering
Infrared thermographer - Level 1 Certified
ITC
Home Inspection - Certified
Carson Dunlop
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