Tricia Wilson
Victoria,BC
Summary
Adept at fostering independence and empowerment, I leveraged my behavioral support skills at Pacific Coast Community Resources Inc. to enhance client well-being. My proven track record includes crisis intervention and delivering individualized support, showcasing my patience, empathy, and organizational abilities. Achievements include maintaining high accuracy in cash handling and improving customer loyalty at Home Depot.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Support Worker
Pacific Coast Community Resources Inc.
09.2023 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Education Assistant
School District 62
09.2022 - Current
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Cashier
Save On Foods
09.2007 - 09.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Customer Service Representative
Home Depot
08.2002 - 09.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Some College (No Degree) - Education Assistant
Okanagan College
KelownaSkills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Patience and Empathy
- Customer Assistance
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Organizational abilities
Certification
American Sign Language Level 2
ASL level 2
April/May 2024 I completed ASL level 2 at the Island Deaf and Hard of Hearing, located in Victoria, BC. Also, while working as an EA at Mount Boucherie Secondary School in West Kelowna, I supported grade 11 students in the ASL program for 3 continuous years (2019-2021).
Timeline
Community Support Worker
Pacific Coast Community Resources Inc.
09.2023 - Current
Education Assistant
School District 62
09.2022 - Current
Cashier
Save On Foods
09.2007 - 09.2009
Cashier/Customer Service Representative
Home Depot
08.2002 - 09.2005
Some College (No Degree) - Education Assistant
Okanagan College
American Sign Language Level 2
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