Kunal Verma
Victoria,Canada
Summary
Compassionate Community Support Worker with extensive experience in assisting youth and adults with complex needs, including Autism Spectrum Disorder (ASD) and severe behavioral challenges. Skilled in crisis intervention, de-escalation techniques, and trauma-informed care, ensuring safety and dignity in high-risk environments. Proven track record in developing and implementing tailored support plans while fostering trust-based relationships with clients and multidisciplinary teams.
Overview
5
5
years of professional experience
Work History
Community Support Worker
enABell Healthcare Inc.
11.2025 - Current
- Provide direct support to individuals with autism, complex mental health needs, and extremely violent or high-risk behaviors in residential and community settings.
- Implement crisis prevention and intervention strategies to ensure the safety of clients, staff, and the public.
- Effectively manage aggressive behaviors including verbal threats, physical outbursts, property destruction, and self-injurious behaviors using approved de-escalation techniques.
- Follow and implement individualized behavior support plans and safety protocols.
- Assist clients with daily living activities including personal hygiene, meals, medication administration, and emotional regulation.
- Accurately document incidents, behaviors, and progress using professional reporting systems.
- Support community access while maintaining risk awareness and proactive safety planning.
- Work closely with nurses, psychologists, behavior consultants, and case managers to support care plans.
- Maintain calm, professional responses during high-stress and emergency situations.
Community Support Worker
BeConnected
09.2023 - 11.2025
- Supported youth and adults with autism, substance misuse, mental health diagnoses, and aggressive or violent behaviors in home and community environments.
- Managed clients with frequent behavioral escalations, including physical aggression, self-harm attempts, and emotional dysregulation.
- Applied de-escalation techniques and crisis intervention strategies to reduce risk and maintain a safe environment.
- Assisted with personal care tasks such as bathing, toileting, eating, and medication support.
- Facilitated structured community outings while monitoring behavior triggers and safety risks.
- Collaborated with families, social workers, teachers, job coaches, and healthcare professionals.
- Trained new staff on safety procedures, behavior management strategies, and client-specific support plans.
- Participated in emergency responses and followed organizational and legal reporting requirements.
- Supported clients with budgeting, shopping, transportation, and employment or volunteer placements.
Community Support Worker
Kardel
05.2023 - 08.2023
- Supported individuals with disabilities in daily living and community participation.
- Assisted with personal care, routines, and skill development.
- Encouraged social engagement and recreational activities.
- Maintained documentation and coordinated services with external agencies.
- Advocated for client access to housing, employment, and support services.
Retail Supervisor
Shell
10.2022 - 03.2023
- Trained, coached, and supervised staff to deliver high-quality customer service in a fast-paced retail environment.
- Managed daily store operations including opening and closing procedures, cash handling, and shift scheduling.
- Oversaw inventory control, stock replenishment, ordering, and loss prevention measures.
- Ensured compliance with workplace health, safety, and fuel-handling regulations.
- Resolved customer complaints, conflicts, and escalated issues professionally and efficiently.
- Conducted staff performance monitoring and provided feedback to improve productivity and service quality.
- Maintained accurate sales records, reports, and cash reconciliation.
- Supported new employee onboarding and training on company policies and procedures.
Store Supervisor
Shell
05.2021 - 10.2022
- Supervised daily operations of the retail store, ensuring smooth workflow and customer satisfaction.
- Led and motivated team members, assigned duties, and monitored performance during shifts.
- Managed cash registers, authorized refunds and exchanges, and balanced daily cash reports.
- Handled inventory management including ordering, receiving, and stock rotation.
- Ensured store cleanliness, merchandising standards, and compliance with safety policies.
- Addressed customer concerns and resolved issues to maintain a positive store reputation.
- Assisted in training new staff and reinforcing company standards and procedures.
- Responded to emergency situations and followed company safety and security protocols.
Education
Diploma - Arts and Psychology
Camosun College
Victoria, BC, Canada12.2019
Skills
- Crisis Intervention & De-escalation
- Supporting Individuals with Autism (Youth & Adults)
- Managing Highly Violent & Aggressive Behaviors
- Trauma-Informed & Person-Centered Care
- CPR & First Aid Certified
- SIVA Trained
- Mental Health & Disability Support
- Behavioral Support Plans (BSP)
- Medication Assistance & Monitoring
- Incident Documentation & Reporting
- Personal Care & Hygiene Assistance
- Community Integration & Outreach
- Conflict Resolution
- Safety Awareness & Risk Assessment
- Team Collaboration & Communication
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Community outreach
- Data entry and reporting
- Client needs assessments
- Life skills training
- Recreational activities
- Self-advocacy support
- Health promotion
- Nutrition support
- Housing assistance
Languages
English
Timeline
Community Support Worker
enABell Healthcare Inc.
11.2025 - Current
Community Support Worker
BeConnected
09.2023 - 11.2025
Community Support Worker
Kardel
05.2023 - 08.2023
Retail Supervisor
Shell
10.2022 - 03.2023
Store Supervisor
Shell
05.2021 - 10.2022
Diploma - Arts and Psychology
Camosun College