Tricia McLellan
Williams Lake
Summary
Disability Recovery Specialist with a Human Kinetics diploma and 10+ years of experience leading trauma-informed, therapeutic programming to support individuals recovering from injury, trauma, and long-term disability. Adept in client-centered care, multi-stakeholder collaboration, and recovery goal planning. Strong healthcare communication and documentation skills, with experience supporting both human and animal clients through complex treatment journeys.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Secretary
Highridge Excavating
01.2017 - Current
- Managed invoicing, payroll, document organization, and contract processing in a family-run business.
- Maintained inventory and vendor communication.
Veterinary Receptionist
Animal Care Hospital
01.2023 - 01.2024
- Served as the first point of contact for clients navigating pet emergencies and treatment, offering compassionate, trauma-aware support during emotionally intense situations.
- Scheduled and coordinated high volumes of appointments, ensuring timely care and accurate documentation across multiple providers.
- Maintained confidential medical records and processed insurance claims, prescriptions, and treatment authorizations with precision.
- Collaborated with veterinarians, technicians, and outside providers to ensure continuity of care and client communication.
- Handled call triage, follow-ups, and client education with professionalism and empathy.
Co-Owner / Operator
Satya Yoga Studio
01.2011 - 01.2022
- Delivered individualized and group therapeutic yoga sessions for hundreds of clients annually, supporting recovery from trauma, chronic pain, and injury.
- Designed programs integrating movement, mindfulness, and stress management techniques to assist in physical and emotional healing.
- Applied trauma-informed care principles and coordinated with health professionals to align programming with medical recovery goals.
- Maintained session documentation, monitored client progress, and oversaw scheduling, billing, and operational logistics.
Yoga Teacher Certification Facilitator
Salt Spring Yoga Centre
01.2012 - 01.2019
- Co-led intensive yoga teacher training focused on health, self-awareness, and trauma-informed facilitation practices.
Recreation Director
Williams Lake First Nation
01.2005 - 01.2010
- Designed and led rehabilitative wellness programs to support physical and mental recovery in a diverse community population.
- Collaborated with families, Elders, and healthcare providers to ensure accessible, culturally grounded programming.
- Secured funding and managed program budgets, staff, and documentation.
- Provided consultation to internal and external stakeholders on inclusive wellness planning.
After School Coordinator
Williams Lake First Nation
01.2003 - 01.2005
- Facilitated trauma-sensitive after-school programs focused on emotional regulation, physical development, and social wellness.
- Delivered culturally informed activities supporting resilience and identity-building.
- Maintained communication with caregivers and tracked participation and developmental outcomes.
BC Opportunities Representative
Ministry of Advanced Education
01.2000 - 01.2001
- Delivered seminars and individualized guidance to clients navigating post-secondary and career transitions.
- Practiced client-centered counselling and supported individuals through anxiety and uncertainty.
- Advocated for trades and technical pathways and monitored program impact through feedback tracking.
Education
Human Kinetics Diploma -
College of New Caledonia
01.1998
F.A.S.D. Certificate - undefined
Thompson River University
01.2007
NCCP Theory Level 1 & 2 - undefined
01.1998
Skills
- Disability Case Management
- Trauma-Informed Care
- Client Advocacy & Emotional Support
- Medical Documentation & Intake
- Recovery & Rehabilitation Planning
- Multi-Stakeholder Collaboration
- Appointment & Care Coordination
- Conflict Resolution & Crisis Support
- Therapeutic Movement & Mindfulness
- Class 4 & 5 Driver’s License
Certification
- Trauma-Informed Yoga Training (2018–2020)
- Wilderness Advanced First Aid – Raven Medical (2020)
- Integrative Yoga Therapist – Kripalu, MA (2017)
- Yoga Teacher Training 500hr – Mount Madonna Centre, CA (2012–2013)
- CADS Level 1 – Canadian Assoc. for Disabled Skiing (2007)
Timeline
Veterinary Receptionist
Animal Care Hospital
01.2023 - 01.2024
Secretary
Highridge Excavating
01.2017 - Current
Yoga Teacher Certification Facilitator
Salt Spring Yoga Centre
01.2012 - 01.2019
Co-Owner / Operator
Satya Yoga Studio
01.2011 - 01.2022
Recreation Director
Williams Lake First Nation
01.2005 - 01.2010
After School Coordinator
Williams Lake First Nation
01.2003 - 01.2005
BC Opportunities Representative
Ministry of Advanced Education
01.2000 - 01.2001
F.A.S.D. Certificate - undefined
Thompson River University
NCCP Theory Level 1 & 2 - undefined
Human Kinetics Diploma -
College of New Caledonia
Additional Certifications
- Organic Master Gardener (2021)
- SketchUp Pro Landscape Design (2022)
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