Nicole White RN, BScN
Waterloo,ON
Summary
Experienced Registered Nurse working as a Disability Case Manager assisting employees when off work or at risk of being off work for health reasons. Proficient at assessing barriers to a successful and timely return-to-work and implementing strategies to address those identified barriers and support return-to-work or an alternative plan.
Overview
30
30
years of professional experience
1
1
Certification
Work History
RN Disability Case Manager
RWAM Disability Management
2023.09 - Current
- Support employees through their medical absence from work by determining benefits available through Employer disability plans
- Analyze, review and adjudicate STD and LTD claims
- Work in collaboration with Rehabilitation Specialists to proactively put plans in place to support employee recovery and return to work
- Conduct thorough phone interviews to collect information for assessment purposes and gather details of absences resulting in fair and informed claim decisions
- Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
- Determine if an injury or illness keeping an applicant out of work is tied to a pre-existing condition
- Coordinate independent medical examinations when required to support claims
- Determine an appropriate RTW goal with the employee and the employer, provide active support for the return-to-work planning process
- Manage the transition to LTD and provide medical and summary case management information to the LTD insurer to ensure a seamless transition
- Work with RWAM's Rehabilitation Consultants to proactively put plans in place to support employee recovery and return to work
- Liaise with employers, insurance carriers and medical practitioners when necessary
- Ability to consider complex claims, medical details and contractual language
- The ability to assess supporting medical information and make timely decisions using critical judgement.
RN Case Manager/Clinical Care Coordinator
Home and Community Care Support Services, Ministry of Health of Ontario
2020.06 - 2021.11
- Facilitated the development of Coordinated Care and Treatment Plans for all identified 'Health Link' patients
- Effectively transitioned complex and vulnerable patients back into the home environment after discharge from hospital
- Reviewed and analyzed nursing assessments and determined 'Ministry of Health of Ontario' eligibility for health care services and resources for complex and vulnerable patients within the community
- Championed and developed collaborative working relationships with community partners and agencies to ensure that health care support and services were linked seamlessly
- Focused on increasing the client's self-sufficiency, autonomy, and rehabilitation by assessing and determining their needs, developing individualized coordinated care plans
- Monitored the care plan's progress on a regularly scheduled basis and revised as needed
- Collaborated and liaised with the patient/caregiver and primary care team to develop and deliver care that is patient-centered, meeting the patient's identified needs and goals, so that the patient's necessity to access the emergency room and hospital was reduced
- Provided 'Intensive Hospital to Home' service planning as appropriate
- Authorized all health care services and medical supplies and equipment necessary to achieve the established goal
- Approved the fiscally responsible use of appropriate resources to achieve the desired outcomes by mobilizing and integrating patient support networks
- Collaborated with management to collect data and reports as required.
RN Case Manager Home Health
Henry Ford Health System
2019.11 - 2020.05
- Managed the assignment/supervision of Physical Therapy, Occupational Therapy, Social Work, Registered Dieticians, Licensed Practical Nurses and Home Health Aide services in the patient's home
- Collaborated and supported physicians and the interdisciplinary team in facilitating outcome based patient care in their homes
- Conducted comprehensive physical assessments, including the Outcome and Assessment Information (OASIS) as well as performed medication reconciliations
- Provided direct patient care to patients in accordance with physician's orders
- Identified environmental and social needs with regard to clinical diagnosis
- Administered medications and treatments as prescribed by the physician and monitored the patient's response (i.e
- I.V
- Therapy)
- Assessed patient by obtaining vital signs, wound management and observation, monitored lung sounds, and reviewed laboratory tests and x-ray studies related to problem or illness
- Collected body fluid specimens and blood draws for tests and transported to the laboratory
- Re-evaluated in conjunction with the attending physician, the patient outcomes for care, their continued needs, the effectiveness of services rendered and plans for discharge on a regular basis.
Registered Nurse Clinical Work Placement
North Lambton Community Health Centre
2015.09 - 2018.12
- Delivered primary care for the population of Kettle & Stony Point Indigenous and rural community
- Completed comprehensive initial nursing assessments for clients across the life span
- Promoted client advocacy in interactions with Nurse Practitioners and Physicians
- Provided health teaching to facilitate Indigenous health and well-being
- Application of wound care management according to best practice
- Triaged patient care and patient health promotion
- Collected blood via venipuncture procedure
- Prepared proper handling of client specimens
- Administrated immunizations
- Provided comprehensive chronic and acute wound care management
- Removed sutures and staples
- Monitored and provided client education re: INR and HbA1c blood lab values
- Monitored and followed up on client lab results and diagnostics
- Responsible for placement of Holter monitor and client education
- Monitored baby's growth and development progression; 'Well Baby' assessments.
Home Health Nurse
Bayshore Home Healthcare
2001.06 - 2010.02
- Responsible for the assessment and provision of skilled nursing care to clients in their homes
- Provided a systems theory approach to client care (addressed physical, mental, and spiritual needs of clients)
- Prepared nursing care plans that addressed the needs identified during nursing assessments
- Initiated client's involvement to determine their health care goals, plans, and objectives
- Provided safe, skilled nursing care to clients and their families
- Implemented palliative care nursing to terminally ill clients and initiated end-of-life care plan within the home setting
- Collaborated with team members to develop and maintain up-to-date nursing care plans
- Identified individual and family medical concerns (i.e
- Pain control issues)
- Applied wound care according to best practice guidelines
- Initiated and maintained PICC lines and I.V
- Therapy in the home.
Pharmaceutical Nurse Educator and Sales Representative
Solvay Pharmaceuticals
1997.01 - 2001.04
- Focused on sales activity of general practitioners within the Sarnia/Chatham/Windsor territory
- Detailed physicians on prescription medications, specific to the gastroenterology markets (Pantoloc and Dicetel prescription medications)
- Organized and implemented Continuing Medical Education programs for general practitioners
- Facilitated pharmacy patient education clinic days.
Oral Surgical and Recovery Room Nurse
Oral and Maxillofacial Surgery Clinic
1995.01 - 1997.01
- Obtained and completed patient health history and physical assessment of health status
- Demonstrated two-lead cardiac monitoring during surgical procedure
- Inserted and maintained I.V
- Throughout surgical care
- Evaluated client's stability preoperatively, intraoperatively, and postoperatively
- Provided postoperative teaching and provided instructions for clients upon discharge
- Dispensed narcotics, prescription medications and over-the-counter medications.
Education
Bachelor of Science - Bachelor of Science in Nursing Degree
University of Windsor
Windsor, ON06.2002
Associate in Nursing -
St. Clair College
Chatham-Kent, ON06.1995
Skills
- Disability Case Management
- Strong Attention to Detail
- Problem Solver/Critical Thinker
- Collaborative Team Player/Teamwork
- Ability to Work in a Fast Paced Environment
- Strong Ability to Implement Recommendations from Leadership
- Customer Service
- Relationship management
- Return to Work Experience as a Disability Case Manager
- Case Management & Care Coordination
- Critical Thinker
- Claims Management
- Rehabilitation
Certification
- RN Nursing License - Ontario, Canada
- RN Nursing License - Michigan, USA
- RN Nursing License - Ohio, USA
Work References
References available upon requst.
Timeline
RN Disability Case Manager
RWAM Disability Management
2023.09 - Current
RN Case Manager/Clinical Care Coordinator
Home and Community Care Support Services, Ministry of Health of Ontario
2020.06 - 2021.11
RN Case Manager Home Health
Henry Ford Health System
2019.11 - 2020.05
Registered Nurse Clinical Work Placement
North Lambton Community Health Centre
2015.09 - 2018.12
Home Health Nurse
Bayshore Home Healthcare
2001.06 - 2010.02
Pharmaceutical Nurse Educator and Sales Representative
Solvay Pharmaceuticals
1997.01 - 2001.04
Oral Surgical and Recovery Room Nurse
Oral and Maxillofacial Surgery Clinic
1995.01 - 1997.01
Bachelor of Science - Bachelor of Science in Nursing Degree
University of Windsor
Associate in Nursing -
St. Clair College
- RN Nursing License - Ontario, Canada
- RN Nursing License - Michigan, USA
- RN Nursing License - Ohio, USA
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