Tradise Pethas

• Work as the Case Manager alongside Children Services partner (Assessor, Case Worker).
• Build positive relationships with families and advocate where needed.
• Maintain effective cross-functional relationships with staff, colleagues, and partners, as required.
• Attend orientation and other appropriate courses/training.
• Provide monthly service plans, case notes, and progress reports.
• Ensure all client hard copy files are organized and have current, valid client information.
• Utilize strength-based tools to assist families.

• Provided excellent customer service and positively engages with all customers.
• Greeted all customers and displays warm demeanor.
• Accurately scanned or entered product data.
• Accurately accounted for cash and coupon, lottery, and PC Optimum.
• Ensured proper documentation completed with respect to customers' receipt and return of goods.

• Provided bilingual customer service.

• Provided direct clinical social work services to individuals and families in a mental health setting.
• Conducted assessments of client needs, strengths, and resources to develop treatment plans.
• Developed individualized service plans with clients to address their identified goals.
• Facilitated group therapy sessions for clients with similar issues or experiences.
• Provided crisis intervention services for clients experiencing acute distress.
• Educated clients about the impact of trauma on mental health and well-being.
• Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.

• Monitored agents' performance by scoring their interactions with clients
• Trained new agents and monitor their progress
• Send daily reports to the management team
• Coached agents by providing feedback on how to improve their performance
• Respond to guests' inquiries and act as a supervisor

• Supervised children during indoor and outdoor activities to ensure they were safe
• Helped children put their winter jackets and boots on for recess and activities
• Wiped down and cleaned tables after snack time
• Read books to the children
• Maintained a sanitary, tidy daycare environment by following a regular schedule for cleaning by scrubbing, disinfecting and rinsing toys at the end of each day

• Greeted and assisted customers in a friendly manner
• Handled payment transactions, accepted cash and debit payments and provided receipts when requested
• Organized merchandise and re-stocked items on the shelves according to department
• Kept a clean and tidy store by sweeping the floor and taking out garbage
• Arranged and added stock on shelves
• Helped customers find products and product locations