Nina Rousselle
Miramichi
Summary
Dedicated and bilingual professional! Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Family Support Worker
Volunteer Miramichi
07.2024 - Current
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Managed time efficiently in order to complete all tasks within deadlines.
Family Support Worker
Capital Family Services
07.2021 - Current
- Pick up and transport clients to visits and return them home
- Observes visitation and insure everyone’s safety
- Follow protocol and ensure all rules are being followed to each individualized visits
- Observe and make reports during visitations
- IHO
- Mentoring individuals
- Ensuring safe environments are provided during visitation
- Filling out IR when needed
- Fillling out time sheets
Bartender
Jacks
04.2021 - 07.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Correctional Officer
NBWCC
05.2021 - 12.2021
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Detected potential threats and quickly defused conflicts
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safely and security procedures and responsibilities
- Supervised residents during meal distribution and intake, recreation time and work-site performance
- Applied non-violent response tools and medical and dental appointments, funerals, work details and court hearings
Sales Associate/Cashier
Renaud's BrandSource Home Furnishings
02.2014 - 05.2019
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Completed purchases with cash, credit and debit payment methods
- Increased purchase totals by recommending additional items
- Worded flexible schedule to accommodate changing customers levels
- Answered incoming telephone calls with professional and knowledgeable responses
- Set aside on-hold reservations
- Provided expert product and service information
Secretary
NBYC
11.2010 - 04.2010
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information
- Maintained the front desk and reception area in a neat and organized fashion
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and distributed faxes and mail in a timely manner
- Received and screened a high volume of internal and external communications, including email and mail
Bartender
Cowboys
03.2008 - 02.2009
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Bartender and Server
Operahouse
09.2005 - 09.2007
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Criminal Justice - Corrections
NBCC
Miramichi, NB06.2021
Hairdressing - Haircutting and chemical services training, Sanitation training, Hair treatment training
Essence Institute
Miramichi, NB01.2010
Diploma -
James Memorial High School
Miramichi, NB01.2005
Skills
- Motivated, hard worker
- Valid driver’s license and own vehicle
- Skilled in cash sales and customer service
- Completely bilingual in English and French
- Excellent organisational and time management abilities
- Positive and professional attitude; committed to excellence
- Successfully completed the following courses: Mental Health & Self Awareness of First, Foundations of FASD online Training, Naloxone Take Home Kit Online Training, Youth & Mental Health 101, Additions 101 and Mental Health 101
References
- Evelyn Gillis, Teacher, NBCC, Evelyn.gilliss@nbcc.ca
- Brian Lebreton, Brian.Lebreton@gnb.ca
Volunteercommunityinvolvement
12 Hours of Homeless, 10/01/19, Miramichi, NB
Languages
French
Native or Bilingual
Timeline
Family Support Worker
Volunteer Miramichi
07.2024 - Current
Family Support Worker
Capital Family Services
07.2021 - Current
Correctional Officer
NBWCC
05.2021 - 12.2021
Bartender
Jacks
04.2021 - 07.2022
Sales Associate/Cashier
Renaud's BrandSource Home Furnishings
02.2014 - 05.2019
Secretary
NBYC
11.2010 - 04.2010
Bartender
Cowboys
03.2008 - 02.2009
Bartender and Server
Operahouse
09.2005 - 09.2007
Hairdressing - Haircutting and chemical services training, Sanitation training, Hair treatment training
Essence Institute
Diploma -
James Memorial High School
Criminal Justice - Corrections
NBCC
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