Kayla Sinclair
MONTREAL,QC
Summary
Results-oriented professional with expertise in data management, scheduling, client communication, and administrative operations coordination. Known for accurate documentation, sound judgment, and proactive problem-solving in fast-paced environments. Consistently supports efficient operations while maintaining positive client experiences.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Family Wellness Worker
Native Friendship Centre of Montreal
04.2025 - Current
- Deliver crisis intervention, education, and follow-up care for families in vulnerable situations
- Support families through individualized guidance and parenting strategies that promote healthy early development
- Collaborated with community partners to build relationships and advance support initiatives.
- Guided clients in navigating and accessing community services and resources to enhance support
- Collaborate with interdisciplinary teams to ensure developmental and emotional needs are met
- Documented client interactions and services provided to ensure comprehensive care and accountability.
Administrative Agent Class 2
McGill University Health Centre, Montreal
05.2019 - 04.2026
- Managed incoming calls, emails, and daily communications, ensuring efficient administrative operations.
- Recorded and transmitted emergency codes to designated response teams.
- Maintained on-call schedules for physicians and coordinated schedule changes.
- Scheduled patient appointments and managed registrations using Medivisit and Radimage.
- Coordinated daily communication and scheduling between healthcare providers, staff, patients, and families.
- Maintained and organized confidential patient records in compliance with privacy regulations.
- Facilitated communication between healthcare providers, administrative teams, patients, and families.
- Provided professional and responsive customer service to internal and external clients.
Educator
Tulattavik Health Centre, Montreal
09.2023 - 02.2024
- Supported youth in overcoming emotional and behavioral challenges, fostering resilience and growth
- Accompanied youth to appointments, ensuring consistent emotional support and stability during transitions
- Assisted in implementing programs promoting social-emotional learning and self-regulation
- Planned and facilitated creative, play-based, and group activities, enhancing social skills and developmental progress
Sales Associate
iStore, Montreal
03.2016 - 05.2019
- Delivered exceptional customer service in a face paced retail environment
- Shared product knowledge to support customer awareness and satisfaction
- Managed inventory processes to ensure stock availability, stock handling and distribution.
Education
Bachelor - Child Studies, Psychology
Concordia University
Montreal, QC12-2023
Skills
- Customer relationship management
- Community outreach
- Document preparation and records management
- Training and workshop facilitation
- Budget Analysis
- Schedule management and service coordination
- Google Workspace & Microsoft Office Proficiency
Community Service & Volunteer Work
- West Island Rehabilitation Centre, Lachine, QC, 2022-03, 2023-09, Visits with persons with special needs, Creating and conducting activities fit to the individuals needs, such as arts and crafts, music therapy, games using assistive technology
- Ulluriaq Boys Unit, Montreal, QC, 2023-02, 2023-04, Partake in extracurricular activities with the youth (basketball, bingo, card games),, Be available to provide emotional support, Provide social-emotional support tools suited to their needs and environment
Certification
Emergency First Aid & CPR/AED Level C
Timeline
Family Wellness Worker
Native Friendship Centre of Montreal
04.2025 - Current
Educator
Tulattavik Health Centre, Montreal
09.2023 - 02.2024
Administrative Agent Class 2
McGill University Health Centre, Montreal
05.2019 - 04.2026
Sales Associate
iStore, Montreal
03.2016 - 05.2019
Bachelor - Child Studies, Psychology
Concordia University