Tracy Robinson Hand
Dunnville,ON
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable Dispatcher with 20+ years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Well-rounded Dispatcher offering 20+ years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Commercial Trucks
2215356 Ont Inc
08.2008 - Current
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Self-motivated, with a strong sense of personal responsibility.
Transportation Dispatcher
Wide Range Transportation
09.2023 - 01.2024
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled and dispatched drivers to locations
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Charge Lead Hand
R.Fiedler Meats
06.2003 - 07.2015
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Streamlined daily operations by delegating tasks based on individual strengths, maximizing team performance results.
- Helped train new employees in safe practices and warehouse procedures.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Contributed to employee performance review meetings and disciplinary actions.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and mentored new staff on cleaning and safety protocols.
- Adhered to safety protocols by enforcing proper equipment usage.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed schedules, shift reports, and other business documentation.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Communicated repair needs to maintenance staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Transportation
Formula Dispatch Inc.
Mississauga, ON02.2024
Health & Safety
WSIB
2006
Skills
- Calendar Management
- Data Management
- Bookkeeping
- Business Forecasting
- Employee Training
- Employee Scheduling
- Employee reviews
- Decision-Making
- Verbal and written communication
- Staff hiring
Languages
English
Elementary
Additional Information
I have many years in the transportation industry. I have been around trucks for about 40+ years. Very hard worker and a fast learner I also taking a dispatch course to help improve my skills.
Certification
- WHMIS Training
- Hours Of Service
- Work Place Harassment
Timeline
Transportation Dispatcher
Wide Range Transportation
09.2023 - 01.2024
Owner/Commercial Trucks
2215356 Ont Inc
08.2008 - Current
Charge Lead Hand
R.Fiedler Meats
06.2003 - 07.2015
No Degree - Transportation
Formula Dispatch Inc.
Health & Safety
WSIB
- WHMIS Training
- Hours Of Service
- Work Place Harassment
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