Tony Butterworth
WINDSOR,ON
Summary
Retired Production, Sales, Customer Service, and Warehousing Specialist experienced in wholesale and retail commerce. Achieved success through effective team performance management and customer service optimization. Focused on maximizing productivity and enhancing operational procedures.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Customer Escalation Manager
HGS Canada
Windsor, ON
09.2016 - 05.2021
- Developed and implemented complaint de-escalation techniques to effectively manage challenging situations.
- Took customer escalation requests when the customer demanded to speak to Manager.
- Analyzed customer feedback to identify areas for service improvement.
- Coordinated cross-departmental projects to streamline processes and enhance operational workflow.
- Complied with company procedures to ensure consistency with corporate policies and procedures.
Area sales specialist
Grainger Canada,later Acklands Canada, later Windsor Factory supply.
Windsor, Ontario
06.2006 - 04.2021
- Developed strong relationships with clients to understand their product needs.
- Conducted regular market research to identify potential sales opportunities.
- Collaborated with internal teams to ensure timely product delivery and service support.
- Managed inventory levels to ensure availability of key products for customers.
Education
Bachelor of Science - Mechanical Engineering
University of Manchester
Manchester, U.K. 09.1977 - 06.1980
Skills
- Complaint management
- Customer relationship management
- Process improvement
- Cross-department collaboration
- Project management
- Inventory management
- Problem solving
Affiliations
- Volunteer work experience with Windsor Downtown Mission.
- Fundraising and community care activities with local Shriners organisation
Timeline
Customer Escalation Manager
HGS Canada
09.2016 - 05.2021
Area sales specialist
Grainger Canada,later Acklands Canada, later Windsor Factory supply.
06.2006 - 04.2021
Bachelor of Science - Mechanical Engineering
University of Manchester
09.1977 - 06.1980