Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittani Rouleau

Nepean,ON

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

15
15
years of professional experience

Work History

Customer Escalation Manager

Rogers Communications
05.2008 - 08.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Education

Bachelor of Arts - History/ English

Carleton University
Ottawa, ON
04.2012

Skills

  • Strategic Planning
  • Business Development
  • Business Administration
  • Marketing
  • Staff Development
  • Workforce Management
  • Performance Management
  • Expectation Setting

Languages

English
Native or Bilingual

Timeline

Customer Escalation Manager

Rogers Communications
05.2008 - 08.2023

Bachelor of Arts - History/ English

Carleton University

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Brittani Rouleau