Summary
Overview
Work History
Education
Skills
Timeline
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Ramandeep Singh

Summerside,PE

Summary

Dynamic and results-oriented professional with Several years of experience in Customer Service, specializing in exceptional Strategy Planning & Execution. Proven track record of successfully leading teams, driving operational excellence, and achieving strategic objectives. Adept at implementing innovative solutions to enhance productivity and profitability.

Overview

6
6
years of professional experience

Work History

Customer Escalation Manager

IO Solutions
Summerside, Prince Edward Island
01.2023 - 06.2024
  • Led a team in managing escalated customer issues, ensuring swift resolution and maintaining customer satisfaction.
  • Developed and implemented effective escalation procedures to streamline the handling of complex customer concerns.
  • Collaborated cross-functionally with departments to resolve escalated issues promptly and enhance overall customer experience.
  • Analyzed escalation trends and provided actionable insights to senior management to improve product and service offerings.
  • Conducted training sessions for frontline staff on effective handling of customer escalations, resulting in a reduction in escalations.
  • Monitored customer satisfaction metrics and implemented strategies to improve satisfaction scores by 100%.

Hospitality Manager

Gomang Hotel
Leh, Jammu And Kashmir
03.2018 - 06.2020
  • Implemented strategic initiatives to optimize hotel revenue, including room occupancy rates and upselling opportunities.
  • Developed and maintained relationships with vendors, suppliers, and local businesses to ensure smooth operations and cost-effective procurement.
  • Implemented and maintained high standards of cleanliness, safety, and guest satisfaction, resulting in increased guest satisfaction scores by 100%.
  • Handled guest inquiries, complaints, and special requests promptly and professionally, ensuring resolutions that exceeded guest expectations.
  • Prepared and managed the hotel’s budget, forecasting expenses and revenue to achieve financial targets.

Education

Bachelor of Science - Mechanical Engineering Technology

MBS College of Engineering And Technology
Jammu, Jammu And Kashmir
03-2019

Skills

  • Daily Operations Management
  • Budgeting and Financial Management
  • Health and Safety Compliance
  • Team Leadership
  • Customer Service Excellence
  • Cross-functional Collaboration
  • Data Analysis
  • Technology Proficiency
  • Adaptability and Stress Management
  • Adherence to Policies

Timeline

Customer Escalation Manager

IO Solutions
01.2023 - 06.2024

Hospitality Manager

Gomang Hotel
03.2018 - 06.2020

Bachelor of Science - Mechanical Engineering Technology

MBS College of Engineering And Technology

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Ramandeep Singh