TONA MICHAELLA NSENGA
Calgary
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Honeywell Inc
03.2023 - Current
- Processed payroll for employees and ensuring appropriate regulations are followed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance and archiving outdated records.
Customer Service Specialist
ComplyWorks
04.2022 - 03.2023
- Provide professional support to customers questions via email, phone and chat
- Ensuring accounts are up to date by updating back notes to accounts and Salesforce
- Set up with future orders and follow with customers
- Occasionally assist the escalation team with escalation calls
Sales Associate
IKEA Canada
05.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
College Diploma - Business Administration
Bow Valley College
Calgary, AB04.2022
International Baccalaureate High School Diploma - General Business
Green Hills Academy
Kigali, Rwanda06.2019
DELF Diploma - French Language And Literature
Green Hills Academy
Kigali, Rwanda12.2018
Skills
- Bilingual - Fluent in French
- Customer Service
- Office Administration
- Microsoft Word, Microsoft Excel & Office 365 apps
- Experienced in Salesforce
- Data organization
- Payroll processing
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Administrative Assistant
Honeywell Inc
03.2023 - Current
Customer Service Specialist
ComplyWorks
04.2022 - 03.2023
Sales Associate
IKEA Canada
05.2021 - 03.2022
College Diploma - Business Administration
Bow Valley College
International Baccalaureate High School Diploma - General Business
Green Hills Academy
DELF Diploma - French Language And Literature
Green Hills Academy
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