Jade Helmer

I work as an administrative assistant for an organization that hosts large annual events in major cities. Each event hosts between 7,000 and 15,000 people and we are responsible for coordinating with the city, mayor's office and tourism in order to ensure the event runs smoothly and that we are able to provide regenerative tourism to the city. We negotiate with and work alongside local hotels and restaurants.

As a Client Advisor at RBC, I am responsible for delivering personalized financial solutions to clients, using the in the Moment Advice Guidelines and adhering to to negotiation triangle to ensure secure and efficient transactions. I collaborate with clients to assess their needs, provided expert advice, and helped them navigate the complexities of personal banking.

I develop strong, ongoing relationships with clients, gaining a deep understanding of their financial goals and life priorities.

I act as a trusted advisor, resolving client concerns efficiently and at first point of contact while maintaining a high level of customer satisfaction.

I worked closely with colleagues in other departments, such as mortgage specialists and financial planners, to ensure our clients are addressed comprehensively, creating a seamless service experience.

I ensure that I maintain up-to-date knowledge of banking regulations, ensuring that all transactions are conducted in accordance with legal and corporate guidelines, and safeguarding client confidentiality.

Completed cleaning of interior and exterior of windows, doors, sills, frames and screens, plus general yard work; sometimes during inclement weather.

As a File Clerk at a long-term care facility, I was responsible for organizing, maintaining, and managing patient and facility records, ensuring that all documents were accurately filed and easily accessible to healthcare professionals. My role was crucial in supporting the facility's operations and ensuring compliance with healthcare regulations related to record-keeping.