Toluwalase Somorin
Toronto,Canada
Summary
client-focused and reliable worker with experience assisting customers, answering questions, and resolving issues in a fast-paced environment. strong communication skills with a positive attitude and attention to detail. Able to work well with others, manage tasks efficiently, and provide professional service.
Overview
3
3
years of professional experience
Work History
Associate volunteer
The Toronto bail program
Toronto, Ontario
07.2026 - Current
- Coordinated communication between clients and legal representatives to ensure clarity.
- Executed tasks assigned by supervisors, ensuring timely completion and adherence to guidelines.
- Worked alongside other volunteers to foster a supportive and collaborative atmosphere.
- Provided compassionate support to clients by explaining available services and connecting them with appropriate resources.
- Guided individuals through legal and community support processes, upholding confidentiality throughout.
CUSTOMER SERVICE REPRESENTATIVE
Duvari Solutions
remote work, Canada
03.2024 - Current
- Assisted customers by phone, email, and in person, providing prompt and professional support.
- Responded to customer inquiries regarding products, services, orders, and account information.
- Resolved customer concerns and complaints efficiently while maintaining a high level of customer satisfaction.
- Processed orders, returns, exchanges, and service requests accurately.
- Maintained accurate customer records and updated information in the company database/CRM.
- Collaborated with internal departments to resolve customer issues and ensure timely service.
- Followed up with customers to confirm issue resolution and provide additional assistance.
- Demonstrated strong communication, problem-solving, and conflict-resolution skills.
INTERPRETER
Themuseum
Kitchener, Canada
09.2023 - 02.2024
- Welcomed visitors and provided engaging, informative tours and presentations.
- Explained exhibits, artifacts, and historical information in a clear and engaging manner.
- Answered visitor questions and provided excellent customer service.
- Adapted presentations to suit different age groups, backgrounds, and learning needs.
- Enhanced visitor experience with positive attitude
- Assisted with educational programs, workshops, and special events.
- Ensured the safety of visitors and helped enforce museum policies.
Education
DIPLOMA IN SOCIAL SERVICE WORK -
Humber polytechnic
Toronto06-2027
Skills
- Customer service
- Active listening
- Time management
- Record management
- Problem-solving
- Critical thinking
- Client communication
Timeline
Associate volunteer
The Toronto bail program
07.2026 - Current
CUSTOMER SERVICE REPRESENTATIVE
Duvari Solutions
03.2024 - Current
INTERPRETER
Themuseum
09.2023 - 02.2024
DIPLOMA IN SOCIAL SERVICE WORK -
Humber polytechnic