MICHAEL SSEMAGANDA
Niagara Falls,ON
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
SALES ASSOCIATE(VOLUNTEER)
Great Green World Toronto-Canada
11.2023 - Current
- Drives sales through engaging customers, suggestive selling and sharing product knowledge
- Greet customers, assess their needs, help, and share product information
- Ensure high levels of customer satisfaction through excellent sales service
- Conduct sales transactions through internet-based electronic commerce and social media platforms
- Participate in inventory management and control including stock update, identifying first moving products, and stock counting.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Representative
The Motorcenter EA Ltd
01.2020 - 10.2023
- Processed all sales orders, ensuring that orders are filled in completely and in a timely manner
- Provided product pricing (quotation) and generated invoices for customers
- Collaborated effectively with sales team and operations department to coordinate timely delivery
- Checked inventories to ensure products are available and entered information into the internal database
- Assisted with operating forklift and jack pallet to move stock as required, offloading, and loading for delivery
- Participated in inventory management including stock-counting, updated inventory status and recording
- Operated radio frequency (RF) scanner, computers, PDA scanner, and Pocket Pc
- Developed in-depth knowledge of our product to address customer inquiries and provide solutions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Sales Associate-Idoor
Motorcare Uganda Ltd
11.2017 - 12.2019
- Managed Order Processing by posting all orders into internal system through customer invoicing
- Provided exceptional customer service, ensured customer satisfaction and retention
- Followed up with customer on pending orders, delivery timelines and any issues related to their orders
- Generated customers invoices and coordinated with Accounts and sales for accurate billing
- Maintained and updated inventory records, notifying relevant departments about stock levels
- Assisted with inventory management, recording and stock counting
- Operated forklift and pallet jack to move inventory/stock as required
- Handled miscellaneous administration duties such as filling, data entry and updating internal database.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Advanced Diploma in Procurement And Supply - Procurement
CIPS-UK
Easton09.2019
CIPS Diploma in Procurement And Supply - Procurement
CIPS-UK
Easton08.2017
Bachelor of Commerce/Accounting - Accounting
Makerere University
Kampala05.2010
Skills
- Excellent customer service skills
- Effective communication and interpersonal skills
- Internet- based electronic commerce and use of social media
- Strong problem solving and Decision-making skills
- Excellent organization and time management skills
- Ability to perform in first paced environment and multitasking
- Excellent computer skills (word, excel, spread sheet)
- Excellent attention to detail and accuracy
- Client Account Management
- Retail Store Operations
- Customer Service
- Cash Handling
- Cash Handling Accuracy
Additional Information
SOFTWARE (ERP-Syspro, Dolphin, QuickBooks)
Languages
English
Full Professional
References
References available upon request.
Affiliations
- Associate Member-The Chartered Institute of Procurement and Supply
Timeline
SALES ASSOCIATE(VOLUNTEER)
Great Green World Toronto-Canada
11.2023 - Current
Sales Representative
The Motorcenter EA Ltd
01.2020 - 10.2023
Sales Associate-Idoor
Motorcare Uganda Ltd
11.2017 - 12.2019
Advanced Diploma in Procurement And Supply - Procurement
CIPS-UK
CIPS Diploma in Procurement And Supply - Procurement
CIPS-UK
Bachelor of Commerce/Accounting - Accounting
Makerere University
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