Joel Engels
Toronto,Ontario
Summary
Dynamic and results oriented Sales Associate with proven expertise in customer engagement and money handling, developed through experience at World Action Foundation. Excelled in delivering exceptional service, creating memorable shopping experiences, and boosting customer loyalty. Skilled in multitasking, problem solving, and driving sales, while maintaining high accuracy in financial transactions. Adapted to fast-paced retail environments and eager to apply transferable skills in a new field. Committed to fostering positive customer relationships and contributing to a collaborative team setting.
Overview
5
5
years of professional experience
Work History
Sales Associate Volunteer
World Action Foundation
07.2023 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Christ Church Scarborough Village
07.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
St. John Henry Newman Catholic Secondary School
06-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Money handling
- Customer engagement
- Friendly and outgoing
- Reliable and punctual
- Excellent people skills
- Multi-tasking strength
- Flexible schedule
Languages
Tamil
Native or Bilingual
French
Elementary
English
Native or Bilingual
Accomplishments
- Brought in a lot new customers.
- Supervised team of 10 staff members.
- Collaborated with team of 3 in the development of putting together furniture.
- Resolved product issue through consumer testing.
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Graphic Design
- I like working with my hands and fixing things
- Volunteering
- Gym Workouts
- Martial Arts
- Video Gaming
- Digital Art and Animation
- Volunteer Work
- Fashion
Timeline
Sales Associate Volunteer
World Action Foundation
07.2023 - 07.2025
Sales Associate
Christ Church Scarborough Village
07.2020 - 07.2020
High School Diploma -
St. John Henry Newman Catholic Secondary School
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