Todd Ritchie
Penetanguishene,ON
Summary
With 13 years of progressive experience at Waypoint, I am a self-motivated and innovative leader recognized for fostering a culture of relational security through empathetic leadership. I am committed to teamwork, relationship building, and cross-departmental collaboration, consistently promoting an environment where individuals feel valued and supported. Passionate about continuous learning and development, I align team growth with operational excellence and Waypoint’s strategic goals. Skilled in navigating regulatory requirements and standard operating procedures to ensure safe, compliant, and effective operations. Dedicated to creating environments where people thrive and accountability is shared, resulting in resilient, high-performing teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager Emergency Security Services
WaypointCentre for Mental Health Care
Penetaguishene, ON
12.2018 - Current
Monitored security operations to ensure strict adherence to safety protocols.
- Implemented advanced surveillance systems for enhanced access control measures.
- Developed and enforced comprehensive security policies and procedures.
- Coordinated incident response and documentation to address security breaches.
- Conducted regular inspections to identify and mitigate potential security risks.
- Trained staff on safety protocols, bolstering security culture using Relational Security Methodology.
- Collaborated with law enforcement during investigations and emergency situations.
- Maintained accurate records of all security activities as required.
Operational Support Worker
WaypointCentre for Mental Health Care
Penetaguishene, ON
04.2012 - 12.2018
- Deliver perimeter and operational security services within high secure forensic mental health facility.
Sales and Scheduling
Schott Gemtron
Midland, Ontario
02.2008 - 03.2011
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Enhanced customer satisfaction by addressing concerns with knowledgeable, friendly service.
- Delivered exceptional face-to-face and phone support to customers.
- Engaged customers using effective interpersonal skills to foster positive interactions.
- Supported colleagues to cultivate a collaborative work environment.
- Utilized software tools to streamline processes and improve performance.
- Developed functional solutions that resulted in significant cost savings.
Accounting
Schott Gemtron
Midland
02.2007 - 03.2008
- Processed invoices and payment requests efficiently and accurately.
- Reviewed vendor statements to resolve discrepancies promptly.
- Maintained accurate records in financial software systems regularly.
- Communicated with vendors regarding payment status and inquiries effectively.
- Assisted in month-end closing by reconciling accounts payable entries.
- Managed employee expense reimbursements in compliance with company policies.
- Assisted with month-end closing activities as needed.
- Maintained accounts payable files and records in an organized manner.
- Prepared checks for payment of vendor invoices on a timely basis.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Assisted with preparing journal entries related to accounts payable transactions.
Shift Supervisor
Schott Gemtron
Midland
09.2003 - 02.2007
- Supervised daily operations ensuring compliance with safety and quality standards.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Trained new employees on equipment operation and safety protocols.
- Monitored production processes to maintain efficiency and adherence to procedures.
- Resolved employee conflicts and addressed concerns to maintain a positive work environment.
- Assigned tasks to team members based on their strengths and skill sets.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Identified opportunities for process improvements through data analysis.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
Emergency Management
Emergency Management Group
Barrie, ON06-2025
Diploma - Law And Security
Georgian College
Barrie04-1996
Skills
- Team building and security
- Conflict resolution
- Leadership and engagement
- Core values: trust, respect, innovation, accountability
- Mental health regulations expertise
CCTV and Genetec software proficiency
- DVM operational experience
- Microsoft Office skills
- Patient-centered care focus
- Effective communication
- Problem solving
- Leadership and mentoring
- Budgeting and finance management
- Performance evaluation techniques
- Project management skills
- Strategic thinking abilities
- Analytical thinking
- Employee engagement
- Cost control
- Cost reduction
- Policy development
- Risk assessment
- Customer relationship management
Certification
- IAHSS Supervisory Certification (CHSS) - International Association for Healthcare Security Safety
- IAHSS Advanced Certification (CAHSO) - International Association for Healthcare Security Safety
- IAHSS Basic Certification (CHSO) - International Association for Healthcare Security Safety
- IMS100 - Incident Management System
- Awarded Waypoint Core Value Award for Collaboration
- Certificate of Acheivment for Nomination for Core Value on Innovation with the fPOR (Forensic Patient Orientated Research)
- Certificate of Acheivment for Nomination for Core Value for TEAM WORK as part of Code Black Response Team
- Certificate of Acheivment for Nomination for Core Value for TEAM WORK as part of MRI Project
- Certificate of completion TVIC (Trauma Violence Informed Care Foundations)- Empathetic Listening
- Certificate of Completion EV & Lithium-ion Battery Fire & Explosion Awareness Training by FireHouse Training
- Certificate of Completion AODA Accessibility For Ontarians with Disabilities ACT Training by FireHouse Training
- Certificate of Completion Asbestos Safety and Awareness Training by FireHouse Training
- Certificate of Completion Spill Response Awareness Training by FireHouse Training
- Certificate of Completion LEADS Learning Series
- Certificate of Completion Crucial Conversations
- Certificate of Recognition Mindfulness Ambassador
- Certificate of Completion by Waypoint Centre for Fostering Well-Being Through Leadership
- Certificate of Completion Health and Safety for Leaders Training Program
Community Involvement:
- Volunteer Board Member for Penetanguishene Minor Hockey (2021-2023)
- Volunteer Coach for Penetange Minor Hockey Association (2011-2023)
Professional Highlights and Accomplishments
- Demonstrated empathetic leadership by fostering a culture of trust, psychological safety, and open communication within diverse teams.
- Championed relational security practices to ensure both staff and clients feel respected, supported, and safe.
- Built and maintained strong professional relationships across departments, promoting collaboration and mutual respect.
- Supported individual team members' professional growth through mentoring, coaching, and development planning.
- Successfully led a multidisciplinary Security Committee to review, update, and implement organization-wide security policies and procedures.
- Facilitated cross-functional discussions to address and resolve security concerns, ensuring all voices were heard and valued.
- Collaborated closely with Health and Safety teams on initiatives including safety plans, ELPAS testing compliance, and site-specific security assessments.
- Partnered with Joint Health and Safety Committee to conduct comprehensive safety and security reviews prior to occupancy of new program sites.
- Applied Leader Standard Work to create consistent routines, empower staff ownership, and improve overall team performance.
- Promoted a team-building culture that emphasizes inclusion, shared goals, and continuous improvement.
- Drove staff engagement by recognizing individual strengths and aligning tasks to personal and professional goals.
- Cultivated a high-functioning team environment by modeling accountability, empathy, and solution-oriented leadership.
Timeline
Assistant Manager Emergency Security Services
WaypointCentre for Mental Health Care
12.2018 - Current
Operational Support Worker
WaypointCentre for Mental Health Care
04.2012 - 12.2018
Sales and Scheduling
Schott Gemtron
02.2008 - 03.2011
Accounting
Schott Gemtron
02.2007 - 03.2008
Shift Supervisor
Schott Gemtron
09.2003 - 02.2007
Emergency Management
Emergency Management Group
Diploma - Law And Security
Georgian College