Tristan Phillips
Corona
Summary
Honest and reliable professional with extensive experience as an Emergency Services Security Officer. Proven conflict resolution skills and a commitment to exceptional customer service. CPR certified, adept at maintaining order in high-stress situations while fostering teamwork and collaboration to enhance safety and client satisfaction.
Overview
10
10
years of professional experience
Work History
Emergency Services Security Officer
Allied Universal Security Services
03.2023 - 10.2025
- Maintained order in high-stress situations, employing de-escalation techniques when necessary.
- Developed strong relationships with clients by addressing their concerns promptly and professionally.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Documented incidents and prepared reports for management review.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Maintained clear communication with team members during emergency situations.
Host/Cashier/Cook
Buffalo Wild Wings
12.2018 - 03.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Resolved guest concerns swiftly, enhancing overall dining experience satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Machinist/Precision Grinder
Sheldon Precision And Grinding
04.2018 - 05.2020
- Operated CNC machines to produce precision parts according to specifications.
- Conducted quality inspections using calipers, micrometers, and gauges for dimensional accuracy.
- Collaborated with engineering teams to optimize production workflows and reduce downtime.
- Manually set up machinery, lathes, and grinders.
- Worked with team members to improve production processes and procedures.
- Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
Cashier/Quality Control/Usher
Regal Cinemas
12.2015 - 12.2018
- Resolved customer inquiries and concerns promptly to maintain high service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Provided exceptional customer service, addressing guest concerns promptly.
- Monitored audience behavior, reporting any issues to event staff for resolution.
Education
High School Diploma -
Lee V Pollard High School
Corona, CASkills
- ER security
- Reliable and responsible
- Conflict resolution
- Teamwork and collaboration
- Team player
- Customer service
- CPR certified
Timeline
Emergency Services Security Officer
Allied Universal Security Services
03.2023 - 10.2025
Host/Cashier/Cook
Buffalo Wild Wings
12.2018 - 03.2023
Machinist/Precision Grinder
Sheldon Precision And Grinding
04.2018 - 05.2020
Cashier/Quality Control/Usher
Regal Cinemas
12.2015 - 12.2018
High School Diploma -
Lee V Pollard High School