Tirth Shah
Windsor,ON
Summary
Highly motivated and detail-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics, and data visualization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Specialist
SwarnimTouch Solutions Pvt Ltd.
12.2021 - 11.2022
- Proactively engaged with clients to identify and diagnose technical issues, ensuring prompt and accurate resolution
- Delivered clear, concise, step-by-step instructions to resolve technological issues, enhancing client satisfaction and system efficiency
- Conducted comprehensive training sessions on new hardware and software products, empowering clients to utilize technology effectively and efficiently
- Maintained meticulous records of client issues, troubleshooting steps, and resolution details, ensuring comprehensive and effective support
- Collaborated closely with team of Technical Support Specialists to devise and implement solutions to complex technical challenges, driving continuous improvement in service delivery
Education
P.G Diploma - Data Analytics for Business: Data Analytics
St. Clair College
Windsor, ON04.2024
B.Tech - Computer Engineering
Indus University
Ahmedabad, India05.2022
Diploma - Computer Engineering
L.J. Polytechnic
Ahmedabad, India05.2019
Skills
- Proficient in programming languages such as Python, R, PHP, HTML, Java, C, C
- Strong analytical skills and ability to interpret data
- Excellent communication and teamwork abilities
- Utilized Jira for agile project management, efficiently tracking and organizing tasks to ensure timely and streamlined project delivery
- Proficient in SQL, adept at crafting complex queries and ensuring database efficiency
- Familiar with machine learning algorithms and techniques
- Skilled in AWS Cloud services, enhancing scalability and efficiency in cloud-based solutions
- Worked with data visualization tools like Tableau and Excel
- Proficient in Windows, Mac, and Ubuntu environments, ensuring adaptability across platforms
Educational Projects
House Price Prediction:
- Developed a predictive model to forecast housing prices based on key features.
- Gathered and cleaned comprehensive housing data.
- Engineered relevant features to enhance model accuracy.
- Used Lazy Predict for the initial model assessment
- Evaluated top-performing models: Random Forest, Gradient Boosting, LightGBM, and XGBoost using MSE, RMSE, MAE, and R-squared metrics, Selected LightGBM Regressor for superior performance.
- Deployed the model as a user-friendly web application using Django.
- Technologies Used: Python, Pandas, Scikit-learn, Lazy Predict, LightGBM, XGBoost, Django
Certification
Crash Course on Python offered by Google from Coursera.
Timeline
Technical Support Specialist
SwarnimTouch Solutions Pvt Ltd.
12.2021 - 11.2022
P.G Diploma - Data Analytics for Business: Data Analytics
St. Clair College
B.Tech - Computer Engineering
Indus University
Diploma - Computer Engineering
L.J. Polytechnic
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