Saif Syed

Https://www.linkedin.com/in/saif-syed-42355826b/,| Https://github.com/SaifSyedh

Overview

year of professional experience

Telus

Toronto, ON

06.2022 - 09.2022

Maintained accurate and thorough records of leads and customer account information.
Analyzed support metrics and customer feedback, identifying trends that led to a 10% increase in first-call resolution rates within a quarter.
Prepared and presented monthly reports on key performance indicators, assisting management in implementing strategies that enhanced customer satisfaction by 20%.

SinglePoint Group Int

04.2023 - 08.2023

Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
Increased security awareness by 21% via phishing campaigns on ProofPoint. Built Microsoft Azure Security Benchmark documentations for secure resource groups/services that map to CIS controls & NIST 800-53

University of Ontario Institute of Technology

Oshawa, ON

Programming Languages: Python, Java, Bash, C#, C, C, PHP, SQL, MongoDB, HTML/CSS, Kotlin

Tools & Technologies: Oracle Virtual Box, Kali Linux, SecureCRT, AWS, Azure, Docker, Kubernetes, NodeJS, WireShark, Windows OS

All on GitHub

Microsoft Azure Sentinel(SIEM):

Azure Sentinel (SIEM) Used custom PowerShell script to extract metadata from Windows Event Viewer to be forwarded to third-party API in order to derive geolocation data
Configured Log Analytics Workspace in Azure to ingest custom logs containing geographic information (latitude, longitude, state/province, and country)
Configured Custom Fields in Log Analytics Workspace with the intent of mapping geo data in Azure Sentinel Configured Azure Sentinel (Microsoft's cloud SIEM) workbook to display global attack data (RDP brute force) on the world map according to physical location and magnitude of attacks.

Nessus Essentials:

Vulnerability Management Used Nessus Essentials to perform credentialed vulnerability scans against Windows 10 Hosts
Conducted vulnerability assessment with Nessus: remediated vulnerabilities
Developed automated remediation process to preemptively deal with vulnerabilities from Windows updates and third-party software

SinglePoint Group Int

04.2023 - 08.2023

Telus

06.2022 - 09.2022

University of Ontario Institute of Technology

GAZALA ALIGAZALA ALI
NETWORK ASSOCIATE at TELUSNETWORK ASSOCIATE at TELUS
Sarah BealeSarah Beale
Sr. Manager, Retail Programs at TELUSSr. Manager, Retail Programs at TELUS
Sarah BealeSarah Beale
Sr. Manager, Marketing Strategy & Programs at TELUSSr. Manager, Marketing Strategy & Programs at TELUS
Joseph LocricchioJoseph Locricchio
Annotator at TELUSAnnotator at TELUS
Taher SyedTaher Syed
IT Technical Support Specialist at Mosaic Transit GroupIT Technical Support Specialist at Mosaic Transit Group