Taher Syed
https://www.linkedin.com/in/taher-syed-7ba953272/,| Https://github.com/tahersyed519
Overview
3
3
years of professional experience
Work History
IT Technical Support Specialist
Mosaic Transit Group
12.2023 - 04.2024
- Tested new software and hardware prior to deployment.
- Documented support interactions for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in development of system security protocols.
Cloud Systems Administrator
SinglePoint Group International Inc
04.2023 - 09.2023
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Conducted testing and troubleshooting for various software remotely and onsite for 100 server sets to maintain operational readiness.
Field Sales Representative
TelMAX Inc
01.2023 - 04.2023
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Conducted research to monitor market conditions and industry competitors.
- Represented company brand during customer and prospect interactions.
IT Support Specialist
MobilRx
09.2021 - 04.2022
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for 20 employees.
Education
Computer Systems Technology Advanced Diploma - Computer Information Cloud Systems Administration
Durham College
Oshawa, ON04.2025
Skills
- Programming Languages: Python, Java, Bash, Swift, C, C, PHP, SQL, HTML/CSS,
- Tools & Technologies: Qualys, Tenable Nessus, RSA Archer, Excel, IDA Pro, OllyDbg, Ghidra, Kali Linux, ServiceNow Vulnerability Response,Docker, SharePoint, Kubernetes, WireShark, Windows OS, PowerBI, Oracle Virtual Box, Jira
Timeline
IT Technical Support Specialist
Mosaic Transit Group
12.2023 - 04.2024
Cloud Systems Administrator
SinglePoint Group International Inc
04.2023 - 09.2023
Field Sales Representative
TelMAX Inc
01.2023 - 04.2023
IT Support Specialist
MobilRx
09.2021 - 04.2022
Computer Systems Technology Advanced Diploma - Computer Information Cloud Systems Administration
Durham College
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