Taher Syed
https://www.linkedin.com/in/taher-syed-7ba953272/,| Https://github.com/tahersyed519
Overview
3
3
years of professional experience
Work History
IT Technical Support Specialist
Mosaic Transit Group
12.2023 - Current
- Utilized ServiceNow to document and manage incident and task resolution.
- Tested and deployed new software and hardware updates to over 200 users, ensuring compliance and security.
- Diagnosed and troubleshot hardware, software, and network issues using MECM/SCCM.
- Assisted in the development and implementation of system security protocols and patches.
IT Technical Support Specialist
Mosaic Transit Group
12.2023 - Current
- Utilized ServiceNow to document and manage incident and task resolution.
- Tested and deployed new software and hardware updates to over 200 users, ensuring compliance and security.
- Diagnosed and troubleshot hardware, software, and network issues using MECM/SCCM.
- Assisted in the development and implementation of system security protocols and patches.
Cloud Systems Administrator
SinglePoint Group International Inc
04.2023 - 09.2023
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Conducted testing and troubleshooting for various software remotely and onsite for 100 server sets to maintain operational readiness.
IT Support Specialist
MobilRx
09.2021 - 04.2022
- Managed ServiceNow Tickets: Created, tracked, and resolved over 150 help desk tickets monthly, addressing desktop and network issues efficiently.
- Software and Security Deployments: Prepared and configured new computers and mobile devices in accordance with internal policies, ensuring standardized software and security updates using SCCM.
- Proactive Troubleshooting: Diagnosed and resolved hardware and network system issues, reducing downtime by 30% through effective problem-solving techniques.
Education
Computer Systems Technology Advanced Diploma - Computer Information Cloud Systems Administration
Durham College
05.2023
Skills
Programming Languages: Python, Java, Bash, Swift, C, C, PHP, SQL, HTML/CSS,
Tools & Technologies: Qualys, Tenable Nessus, RSA Archer, Excel, IDA Pro, Linux, ServiceNow Vulnerability Response,Docker, SharePoint, Kubernetes, WireShark, Windows OS, PowerBI, Oracle Virtual Box, Jira
Accomplishments
- Microsoft Azure: Azure Sentinel (SIEM) Used custom PowerShell script to extract metadata from Windows Event Viewer to be forwarded to third-party API in order to derive geolocation data
- Configured Log Analytics Workspace in Azure to ingest custom logs containing geographic information (latitude, longitude, state/province, and country)
- Configured Custom Fields in Log Analytics Workspace with the intent of mapping geo data in Azure Sentinel
- Configured Azure Sentinel (Microsoft's cloud SIEM) workbook to display global attack data (RDP brute force) on the world map according to physical location and magnitude of attacks
Timeline
IT Technical Support Specialist
Mosaic Transit Group
12.2023 - Current
IT Technical Support Specialist
Mosaic Transit Group
12.2023 - Current
Cloud Systems Administrator
SinglePoint Group International Inc
04.2023 - 09.2023
IT Support Specialist
MobilRx
09.2021 - 04.2022
Computer Systems Technology Advanced Diploma - Computer Information Cloud Systems Administration
Durham College
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