Kaoutar El Azzab
Montreal,QC
Summary
Experienced software development professional with a strong foundation in coding and application development. Demonstrated success in contributing to impactful projects and delivering clean, efficient code. Recognized for exceptional team collaboration skills and ability to adapt to changing project needs. Proficient in various programming languages and well-versed in software development methodologies.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Technical Support Specialist
Vidéotron LTÉ
01.2021 - Current
- Provided real-time technical support and troubleshooting for software installations and connectivity issues, achieving a 95% client satisfaction rate
- Utilized ticketing systems to document support requests and escalations, streamlining issue resolution and improving service delivery
- Collaborated with product development teams to resolve complex technical challenges, contributing to system enhancements and ensuring optimal performance and customer satisfaction
Software Developer
Premicesoft
01.2020 - 11.2020
- Developed a mobile app (Android) tracking system with real-time map integration using Java, improving tracking accuracy by 35%, while adhering to UML standards and applying OOP principles and the Observer design pattern for enhanced user experience.
- Debugged and optimized ASP.NET/C# applications, increasing application reliability by 30% through OOP principles and design pattern implementations.
- Collaborated with team members to deliver scalable software solutions under tight deadlines, reducing development time by 20% using API services.
- Integrated JavaScript for frontend interactions, improving responsiveness and reducing UI latency by 25% to enhance user engagement.
Software Development Intern
Sponteous
05.2019 - 08.2019
- Developed an interactive map component in a React web application, enabling real-time address filtering, improving search efficiency by 30%, and adhering to UML standards for documentation and diagrams.
- Utilized Docker for containerization and GitHub for version control, reducing deployment time by 40% and ensuring seamless CI/CD workflows.
- Collaborated with mentors to enhance application architecture, achieving a 25% improvement in load times and ensuring scalable, maintainable code.
- Implemented dynamic UI components using JavaScript and React, increasing user engagement by 20% and enhancing overall application responsiveness.
Education
Bachelor of Software engineering -
Concordia University
Montreal, Qc05.2026
DEC - Computer Sciences
Teccart Institute
Montreal, Qc03.2020
Skills
- Experienced with MS Office Tools (Excel, Word, Powerpoint, VBA, Sharepoint, Teams, Outlook)
- Cloud computing: Microsoft Azure
- Strategic Problem-solving
- Critical thinking
- Communication
- Technical troubleshooting
- Object-oriented programming
- Proficient in : C, Cpp, C#, Java and Python
- Frontend Development: React, JavaScript, UI/UX Design
- Backend Development: ASPNET, API Services, Object-Oriented Programming (OOP)
- DevOps & Tools: Docker (Containerization, Deployment), GitHub, CI/CD
- Software Design: UML, Design Patterns (Observer, etc)
- Web application development (HTML, CSS, TS/JS, React, Nest)
- Testing & Quality Assurance: Unit Testing, Test-Driven Development (TDD), Black-Box Testing, White-Box Testing, Static Code Analysis (SonarQube, ESLint)
- Mobile app development (Java, React Native)
- Database Management (SQL, NoSQL, GraphSQL)
- GitHub version control
- Agile environments
- Cybersecurity fundamentals
Projects And Certifications
- Take & Fly, Developed a web app to manage local deliveries, improving efficiency by 40% and replacing a WhatsApp-based system.
- Hackathon Participation, ConUHacks VIII: Gained experience in rapid prototyping and teamwork., YUL Code: Delivered scalable solutions under tight deadlines, showcasing adaptability.
- Lichess API Integration, Built a relational database (PostgreSQL) for chess data, migrated to NoSQL (MongoDB), and implemented backend functionality with Python.
- Warzone Game, Designed and developed a console-based game in C++ using Strategy, Observer, and Adapter design patterns.
- Microsoft Azure Fundamentals (AZ-900)
Languages
English
Full Professional
French
Full Professional
German
Elementary
Certification
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
- DELF/DALF Diploma – Ministry of Education, France.
Interests
Sports
Traveling
Reading
Visual art
Hiking
Gaming
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